Jason Brown

Metro Honda responded

Hi, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced after purchasing your 2023 Mazda CX 30 from Metro Honda. We understand why having to address brake pads and rotors so soon after your purchase, especially on a vehicle with approximately 12,900 miles, would be disappointing. We are equally concerned to hear about the difficulty you experienced when trying to get assistance from our team. Spending that much time on the phone, being transferred multiple times, getting disconnected, and ultimately feeling that you were unable to get the help you needed is certainly frustrating. Your concerns are important to us, and we would appreciate the opportunity to review your experience and understand what happened. We will share your feedback with the appropriate members of our management team so your concerns can receive the attention they deserve. Thank you for bringing this to our attention. We value your feedback and regret that we did not provide the level of service and support you expected. Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for sharing your wonderful feedback! We’re thrilled to hear that Jesse James made your experience so easy and positive from start to finish. His dedication to making the process comfortable and straightforward truly makes a difference. We sincerely appreciate your recommendation and are especially happy to know you plan to return in the future. We’ll be sure to share your kind words with Jesse! Thank you for choosing Metro Honda Jersey City. We look forward to welcoming you back! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Thank you for the positive review! We’re so happy to hear you enjoyed your experience with us.

Metro Honda responded

Hi, Thank you for your wonderful feedback! We’re thrilled to hear that you were so satisfied with your experience at Metro Honda. Providing professional and exceptional customer service is always our goal, and we truly appreciate your recommendation to your family and friends. Thank you for choosing Metro Honda and for placing your trust in our team. We look forward to serving you again in the future! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for your kind feedback! We’re thrilled to hear that Jesse was so helpful and went the extra mile to help you get the vehicle you wanted. It’s wonderful to know that his efforts made such a positive difference in your experience. We truly appreciate you recognizing Jesse and for choosing Metro Honda. We’ll be sure to share your gratitude with him. Congratulations on your new vehicle, and we look forward to serving you again! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for sharing your wonderful experience! We’re thrilled to hear that Jesse helped you find the perfect Honda CR-V Sport Hybrid and made the process so enjoyable. It’s fantastic to know that you and your family are loving your new vehicle! We truly appreciate you choosing Metro Honda and trusting Jesse to help you with your purchase. Congratulations on your new CR-V, and we’ll be sure to share your kind words with Jesse! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for sharing your wonderful experience! We’re delighted to hear that Joseph made the process of exchanging your old vehicle for a new one so smooth. It’s great to know that his professionalism, helpfulness, and accommodating approach made such a positive impression. We truly appreciate your recommendation and your decision to choose Metro Honda. Congratulations on your new vehicle! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for sharing your wonderful experience! We’re thrilled to hear that Jason and his manager made finding the right CR-V quick and easy while working with you to reach a deal that worked for you. We’re so glad you left happy in your beautiful CR-V! Congratulations, and thank you for choosing Metro Honda. We hope you enjoy every mile! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hola, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que recibió una excelente atención y que nuestro equipo pudo ayudarle a encontrar el vehículo que buscaba dentro de su presupuesto. También agradecemos mucho que haya reconocido nuestras ofertas y que nos recomendaría a un amigo. ¡Gracias por elegir Metro Honda y por confiar en nuestro equipo! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda

Metro Honda responded

Hi, Thank you for your wonderful feedback! We’re so glad to hear that you recognized our team’s hard work, dedication, and commitment to customer satisfaction. Making our customers a priority is extremely important to us, and we truly appreciate you taking the time to recognize our team. Thank you for choosing Metro Honda! Sincerely, Delia Mensch dmensch@hondaoftomsriver.com The Team at Metro Honda