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Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward | Page 5

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
63 Reviews
4.8

63 Reviews

Write a Review

63 Reviews of Melissa Ward

April 10, 2026

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Employee Rating

I am happy with the video service and the fact they are honest and only do what is needed each service More

by park30e1
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Recommend Dealer
Yes
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Apr 11, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We’re thrilled to hear that you are happy with our video service and appreciate our honesty at Nucar Mazda of New Castle. We strive to provide only the necessary services to keep your vehicle in top shape. Looking forward to seeing you again for your next service! The Nucar Mazda Team

April 09, 2026

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Everyone is very helpful. Everything was clearly explained and I like the ability to read through the suggested repairs and services and choose which ones to have done now or More

by JAZZMASTAJ
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Recommend Dealer
Yes
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Apr 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Jazz! We appreciate your feedback about the helpfulness of our team at Nucar Mazda of New Castle. It's fantastic that you found the information on repairs and services clear and helpful. We look forward to assisting you again in the future! The Nucar Mazda Team

April 04, 2026

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I took my car in because the check engine light came on. They let me know what the problem was, and they had to order the part. They didn't tell me that it would take 2 business days to get the part. They j More

by Analytical1
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: William

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Apr 04, 2026

Nucar Mazda of New Castle responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the communication during your service at Nucar Mazda of New Castle. While we're glad to hear your car is running well, we understand how important clear communication is. We encourage you to reach out to us directly if you have any further concerns or need assistance. Your input helps us enhance our service. Thank you for choosing us. The Nucar Mazda Team

March 30, 2026

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I really appreciated the customer service that Nucor provides because they make you feel apart of the process with your vehicle More

by dorenefields
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 31, 2026

Nucar Mazda of New Castle responded

Thank you for your review, Dorene! We’re happy to hear you appreciated the customer service at Nucar Mazda of New Castle. Our team strives to make every customer feel involved and valued during their vehicle process. We look forward to seeing you again soon! The Nucar Mazda Team

March 29, 2026

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Take my cx-5 here for service. The mechanic does a video review of brake life, etc. This is the typical and good dealer mazda spot. High quality service with OEM parts. More

by euronrg82
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 30, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We're pleased to hear that you had a great experience at Nucar Mazda of New Castle with your Mazda CX-5 service. Our mechanics take pride in providing high-quality service and keeping you informed through video reviews. We appreciate your feedback and look forward to seeing you again for your next service! The Nucar Mazda Team

March 21, 2026

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Professional, Timely and Knowledgeable along with clear Vehicle Feedback. There is little room for improvement. More

by tmp105
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 21, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re thrilled to hear that you found our team at Nucar Mazda of New Castle to be professional, timely, and knowledgeable. Your feedback is greatly appreciated, and we’re always looking for ways to enhance our services. Looking forward to seeing you again soon! The Nucar Mazda Team

March 13, 2026

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Nucar Mazda keeps you informed of any issues and sends a video of the inspection. They also offer a free shuttle to take you to work or home while your car is being serviced. Highly recommend! More

by johnm.hoguet
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 13, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, John! We’re thrilled to hear that you appreciate our communication and the convenience of our shuttle service at Nucar Mazda of New Castle. Your recommendation means a lot to us. We look forward to seeing you again for your next service! The Nucar Mazda Team

March 08, 2026

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Never a hassle Great dealership Service is easy to make appointment Keep up the good work More

by Mazda owner 2x
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 08, 2026

Nucar Mazda of New Castle responded

Glad you shared your experience with us! We're delighted to hear that you had a hassle-free experience at Nucar Mazda of New Castle and found our service easy to navigate. We appreciate your support and look forward to seeing you again soon! - The Nucar Mazda Team

March 07, 2026

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Fast, friendly service. Minimum waiting time. Cost as estimated. Coffee was good. Waiting room was clean and comfortable More

by mtownmg
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Recommend Dealer
Yes
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Mar 08, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re delighted to hear that you experienced fast and friendly service during your visit to Nucar Mazda of New Castle. It’s great to know that the waiting time was minimal and that you enjoyed our coffee in a clean and comfortable waiting room. We appreciate your feedback and look forward to welcoming you back soon! - The Nucar Mazda Team

March 01, 2026

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I was happy that my vehicle was serviced in a timely manner. Unfortunately I was disappointed to find white leather driver car seat was dirty in my first service for my recently purchased new vehicle. More

by andrewweller94
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Mar 02, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Andrew. We're glad to hear that your vehicle was serviced promptly, but we understand your disappointment regarding the condition of your white leather driver seat. At Nucar Mazda of New Castle, we strive to maintain high standards for our service, and we appreciate you bringing this to our attention. Please feel free to contact us directly so we can discuss this further. We value your experience. - The Nucar Mazda Team

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