Melissa Tyler | Page 10

I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. Everyone is very nice, the service is very good. More

by LNELSON3 Verified Customer Verified Customer

Print

My service team was fine. The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I had several new car issues that were dismissed. Rather than calling me to state that they couldn’t replicate an issue perhaps a phone call to the client would have assisted. After a rain storm, I still have windows that clunk when I put them down blamed on a dirty window but I sure hope you didn’t sell me a dirty brand new car … the clunk has been happening since I brought the car home. Your web site is not user friendly and actually dropped my first appointment. Luckily I wondered why I hadn’t received a reminder and there was nothing on my app account so I called to find out why my car service was not on the schedule This required an additional 5 weeks wait till I could schedule another. The issues I had discussed or emailed messages to a service rep never showed up on the reminder emails until three days before my appointment when I called again in frustration. And when I arrived for my appointment … the various issues had disappeared again. My appointment never showed up on my Toyota app. More

by sesmith561 Verified Customer Verified Customer

Print

DCH Wappingers Toyota always takes care of me! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! More

by JASONGRASSICK Verified Customer Verified Customer

Print

Judy took care of me right away. She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The job was completed to perfection!!! Thank you Toyota!!! More

by SKADIDLER507 Verified Customer Verified Customer

Print

Was very pleased it was handled very well and I'm happy with the service thank you with the service thank you More

by TOYOTA15 Verified Customer Verified Customer

Print

Service rep was excellent, but …. Had to wait too long for service to be completed. You need to hire more technicians. Had to wait too long for service to be completed. You need to hire more technicians. More

by Itz3214me Verified Customer Verified Customer

Print

I wanted a vehicle with no fuss, and I left with a vehicle without feeling distress or feeling unease or pressured about the purchase. Most of my time was spent waiting for my vehicle to get cleaned. vehicle without feeling distress or feeling unease or pressured about the purchase. Most of my time was spent waiting for my vehicle to get cleaned. Mr. Micharl O'Hare and Mr. Dylan Abell were very straightforward and got the job done with no issues. Unlike my prior experiences with other dealerships, I didn't feel as if I was under duress at any point of the sale or have second-thoughts about delaying the purchase and just walking out. More

by jla Verified Customer Verified Customer

Print

The dealership went out of their way to accommodate me even though the car was not purchased there even though the car was not purchased there More

by Merrymacs Verified Customer Verified Customer

Print

Brought my 2024 toyota Rav 4 Hybrid in for a 5000 mile service and also asked for a engine oil change and filter. This vehicle calls for 0-16 motor oil as per the owners manual and the engine compartment. service and also asked for a engine oil change and filter. This vehicle calls for 0-16 motor oil as per the owners manual and the engine compartment. After I got my car back and came home I went over the receipt. It stated the car was a Highlander and the oil was replaced with 0-20 weight oil. I called the service department but all service personnel was busy and couldn't take my call so I drove back to the dealership. Explained my concern, the service person was very nice and said she had made an error on the model. She also said 0-20 weight oil can be used in place of 0-16. I told her the manual and toyota on the internet states that 0-20 can be used in place of 0-16 only if 0-16 is not available, and if it is used it should be replaced as soon as possible with 0-16 weight. She told me the oil will be changed and the correct oil put in. As this is a fairly new vehicle with approx 5800 miles on it and being a hybrid vehicle I wanted the correct oil put in especially since I bought the vehicle it's not a lease. However the mistakes were corrected in a timely manner. I'm sure a toyota dealership that sells Rav 4 Hybrids has the correct oil for it. More

by N.A Verified Customer Verified Customer

Print

Went for oil change in and out in timely manner . Pleasant waiting area very clean Pleasant waiting area very clean More

by terrijohnson62 Verified Customer Verified Customer

Print