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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler | Page 10

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
361 Reviews

Dealership Experience

8 yrs

Languages Spoken

English English

4.8

361 Reviews

Write a Review

361 Reviews of Melissa Tyler

June 20, 2024

Dealership Rating
Employee Rating

We had both our Toyota's serviced in May. We dropped cars off the night before.The 2021 was finished a head of schedule.The 2017 was there took longer than the time I was told it would be don More

by CHOWBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're glad to hear your 2021 Toyota was finished ahead of schedule, but we apologize for the delay with your 2017 Toyota. We appreciate your patience and will strive to improve our timing. Thank you for choosing us for your service needs!

June 18, 2024

Dealership Rating
Employee Rating

Very professional and courteous. Also do not push unneeded things on you. I am quite comfortable that I am getting quality care. More

by SALTROTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

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Jun 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you appreciate our professional and courteous service. Providing quality care without unnecessary upselling is our priority. We look forward to continuing to serve you!

June 09, 2024

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Employee Rating

Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

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Jun 09, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 04, 2024

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Employee Rating

Friendly professional and fast service. They always take good care of me and my car. Great communication and good coffee. More

by RYANOSCOTT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you consistently receive friendly, professional, and fast service. It's great to know you appreciate our communication and the good coffee. We always strive to take excellent care of you and your car. Looking forward to your next visit!

May 30, 2024

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Employee Rating

Had inspection. Rear left wheel was only hand tightened. Luckily I have my own torque wrench and had 2.5 full turns on some of the nuts before reaching the specified More

by Notfeelingsogreataboutit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 30, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 23, 2024

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Employee Rating

I bought four Toyota corollas here at dch Wappingers. The cars are great, sales reps great and service dept is great. More

by MISSJENI18.DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and for choosing DCH Wappingers! We're thrilled to hear that you’ve had great experiences with our cars, sales reps, and service department. We appreciate your continued support and look forward to serving you again in the future!

May 21, 2024

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Employee Rating

Prompt Service with Extensive communication and Helpful Friendly Staff! On Time and Through with Everything More

by MACKEY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

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May 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you received prompt service and found our communication extensive and our staff helpful and friendly. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊🚗

May 11, 2024

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Employee Rating

They fixed the hubcap on the driver side rear in less than 20 minutes and I was very happy. Thank you, Mike Fleming More

by mfleming1430
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience, Mike! We're glad to hear that we could quickly fix the hubcap on the driver side rear in less than 20 minutes and that you were satisfied with the service. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!

May 10, 2024

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Employee Rating

DCH Wappingers has been very helpful with my particular problem. I appreciate all they have done for me especially Rob Sextan the Service Manager! More

by msors
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera , Rob Sextan

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May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that DCH Wappingers has been helpful with your particular problem, and we appreciate your kind words about Rob Sextan, the Service Manager. If you have any further questions or need assistance, feel free to reach out. We're here to help!

May 06, 2024

Dealership Rating
Employee Rating

All went well with my service. Staff was kind and professional and competent. I am happy to be back with this dealership More

by Jyturenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Report | Print
May 06, 2024

DCH Wappingers Falls Toyota responded

We're thrilled you had a great service experience with us! Thanks for your kind words about our staff. We're happy to have you back and look forward to serving you again for all your automotive needs. If you need anything else, just let us know!

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