Melissa Mychayliw
Melissa Mychayliw at Motorworld Honda
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Melissa Mychayliw

Service Advisor

Motorworld Honda

150 Motorworld Dr., Suite 4
Wilkes-Barre, PA 18702

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28 Reviews
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28 Reviews

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28 Reviews of Melissa Mychayliw

May 25, 2024

Dealership Rating
Employee Rating

Im currently having an issue with motor world and this employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy More

by keith99howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 30, 2024

Motorworld Honda responded

Thank you for your feedback about MotorWorld Honda. We sincerely apologize for your experience with our Service department. Our team has contacted you regarding your concerns. If you have any further questions or concerns, please contact our Customer Compliance Manager, Shelley Puzzetti, at 570.820.6962 or Spuzzetti@MotorWorldGroup.com. Thank you.

Jun 12, 2024

keith99howard responded

They didn’t contact me I contacted them they reaffirmed the bogus charges and the lies. The guy said the Micanic was on my car for 3 hours he didn’t say they did an update on my car that’s standard procedure that’s free at any Honda dealer ship and decided to charge me for the diagnostic to cover the time to do the update instead of taking the transmission service charge out of the second diagnostic like originally agreed upon just lying and charging me an outrageous amount of money for literally a walk around inspection and a free update. It’s a greedy dealership that steal and lie to customers for few hundred dollars. I asked that mud fellow how he sleeps a night he said like a baby and no one else complains so I’m guessing you only lie and cheat black people out of money at this dealership because no one else is complaining about be charged 600 dollars to look at a car and do nothing.

Aug 24, 2024

keith99howard responded

So Shelly is a xxxxx as well. So she lies about charging me for 2 diagnostics says they charged me for one. Like do you not have a bill??? I have a bill!!! Is any diagnostics 400 dollars for one? The suspension diagnostics was wrong the car still makes the same noise after replacing the control arms. I reschedule a service there because I still wanted to know what the noise is. the original reason I went to this horrible place. Shelly called after I scheduled an Appointment said don’t bring your car here your not wanted and we didn’t like your comments online. Shelly is a racist this place does bad business and if you read this do not bring your car here the people that work here are not Christians they probably worship the devil the way they lie about everything and steal from hard working individuals like myself. It says it’s a Honda service place but unless you buy your car there they don’t want anything to do with you it’s just a shady dealership that only wants to work on cars they sold to people. Highly recommend just staying clear from this horrible place.

August 25, 2022

Dealership Rating
Employee Rating

I bought many cars here, always great service! Melissa is great to work with! Calls with updates and can answer any question you ask. Always professional and wouldn't go anywhere else! More

by Cheryl and Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernice Brezinski , Service manager that gave me a pen

Aug 27, 2022

Motorworld Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

June 23, 2022

Dealership Rating
Employee Rating

BJ has always been extremely helpful and goes above to be professional and friendly not only to me but also my friends More

by Silverfox1224silverfox
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: B.J. Falkowski

Jun 25, 2022

Motorworld Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at MotorWorld Honda. We hope you continue to choose us for all your automotive needs! Take care!

June 07, 2022

Dealership Rating
Employee Rating

Honda Motorworld was always very accommodating to me and Bernice is an Excellent sales person. Melissa in your Service Dept. is also great. More

by bugsy06
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Bernice Brezinski

Jun 09, 2022

Motorworld Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 11, 2022

Dealership Rating
Employee Rating

Melissa is great! ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. More

by Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2022

Motorworld Honda responded

Hi Theresa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 22, 2022

Dealership Rating
Employee Rating

Had my oil changed and tires rotated. Did a excellent job. Got out in less than 90 minutes and it was no cost. Nice👌 More

by Johnstackonis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: B.J. Falkowski, Joe Mudlock , Katie Martin

Feb 24, 2022

Motorworld Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 02, 2022

Dealership Rating
Employee Rating

Melissa is very pleasant and friendly to deal with. She had me in and out. CRV needed a quick readjustment after a I took it home so I emailed/called her and she had it completed ASAP by 100pm the next day More

by scoutsout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 21, 2021

Dealership Rating
Employee Rating

B.J. Falkowski was a great advisor to deal with! It was a pleasure to deal with an absolute legend! More

by EPETCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: B.J. Falkowski

December 04, 2021

Dealership Rating
Employee Rating

II took my 2020 Honda HR-V in for oil change & tire rotation. This was my 1st visit and it was great. Melissa was very helpful, cordial, and informative. Stanley did the labor and my Honda was ser More

by dbrrpav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stanley Cizews

Dec 07, 2021

Motorworld Honda responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Have a great day!

November 19, 2021

Dealership Rating
Employee Rating

I currently lease a 2019 Hinda CRV and have had all the required maintenance completed by the service department. the work is always done properly and on time. The scheduling team is detailed and honest e More

by bfrati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2021

Motorworld Honda responded

Hello, thank you for your kind review; we are happy to pass along your comments to Melissa here at MotorWorld Honda! We hope you continue to choose us for all your automotive needs! Take care!

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