Melissa Miller

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More

by carolp.1978 Verified Customer Verified Customer

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Jessup offers the premier customer service experience in Southern California. I highly recommend this dealer. Southern California. I highly recommend this dealer. More

by JGlowhandicap Verified Customer Verified Customer

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Don’t know what happened but I was giving you my opinion on Daniel’s performance. He is a very dedicated person always striving to please his customers . I will recommend Daniel very highly he is an asset on Daniel’s performance. He is a very dedicated person always striving to please his customers . I will recommend Daniel very highly he is an asset to Jessup Cadillac . As for Jessup Cadillac dealer very happy . More

by miragesprings Verified Customer Verified Customer

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They do good work and they get the job done on time i would recommend them would recommend them More

by JOHN@MONTEZCONCRETE.COM Verified Customer Verified Customer

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Always a pleasure working with the staff, and happy that all my service needs are taken care of with no delays. all my service needs are taken care of with no delays. More

by SIMONSALAS76 Verified Customer Verified Customer

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They kept their time promise and the pricing was as advertised thank you so much advertised thank you so much More

by schlarmanjim Verified Customer Verified Customer

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This dealership knows what they are doing they take care of business every time I come over they are the best in the desert of business every time I come over they are the best in the desert More

by JOHN@MONTEZCONCRETE.COM Verified Customer Verified Customer

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My Yukon was done and washed in a timely manner. Service was great. I will continue to bring my Yukon to Jessup. Thank you. Service was great. I will continue to bring my Yukon to Jessup. Thank you. More

by n.jesus65 Verified Customer Verified Customer

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Been going there for 14 years. Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and no Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and now doubting skills level of the shop as well. More

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Great service fast, and very professional, thank you for everything, especially to service manager and service department. everything, especially to service manager and service department. More

by eljhon_as Verified Customer Verified Customer

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