Melissa Lang

Grand Prairie Ford responded

Thank you for your kind words! We’re thrilled to hear that Sebastian and our team provided you with great service and that you were impressed with the cleanliness of both the truck and our dealership. We strive to maintain a high standard in everything we do, and your feedback means a lot to us. We hope you enjoy your new truck, and we look forward to seeing you again!

Grand Prairie Ford responded

Thank you for your continued loyalty and for sharing your experience! We’re thrilled to hear that Jackie Mercer has consistently provided you with great service. It’s fantastic to know that you’ve had such positive experiences with us and that we’ve been able to meet your needs over the years. If there’s anything else we can assist you with, please let us know. Thank you for choosing Grand Prairie Ford!

Grand Prairie Ford responded

Thank you for your fantastic review! We're thrilled to hear that Jackie and the Grand Prairie Ford team provided you with helpful assistance throughout the whole process. It's great to know that you had a positive experience, and we appreciate your kind words. We look forward to welcoming you back to Grand Prairie Ford in the future!

Grand Prairie Ford responded

Thank you for taking the time to leave a review about your recent experience. We are happy to hear the finance team provided a positive experience. At Grand Prairie Ford, we strive to provide a smooth and efficient car buying experience for all our customers. We understand your frustration with the time it took to complete the sales process and the tactics employed by the sales team. We sincerely apologize that your visit fell short of our standards. We value your business and your feedback. We are continuously working to improve our sales process and ensure our team members utilize ethical and respectful sales techniques. To ensure a comprehensive review of your experience and discuss how we can improve our sales process, we recommend contacting Joseph Coates directly at JCoates@grandprairieford.com. Joseph is our Customer Relations Manager and is committed to ensuring customer satisfaction. He would appreciate the opportunity to listen to your concerns in more detail and explore ways we can regain your trust. Thank you again for your feedback. We look forward to the opportunity to improve your perception of Grand Prairie Ford.

Grand Prairie Ford responded

We're so sorry to hear about your accident, but incredibly grateful you're safe. Thank you for choosing Grand Prairie Ford again to replace your 2022 Ford Explorer Limited. It means a lot that you found our staff to be superior to others, and that they focused on finding the right vehicle for you, not just a sale. We strive to provide a completely satisfying experience at every step, and we're thrilled to hear Joe Pachinko and our team achieved that for you. We'll be sure to pass along your kind words, especially to Joe. Our outstanding follow-up service is something we take pride in, and we're glad it earned your admiration. Thank you again for choosing Grand Prairie Ford. We look forward to serving you for many miles to come!

Grand Prairie Ford responded

We are absolutely thrilled to hear you couldn't have had a better experience purchasing your new vehicle! Our team strives to make every purchase smooth and enjoyable, so your feedback truly means a lot. We'll be sure to pass along your kind words to the entire team – especially knowing your son thinks we're 'great people,' that makes our day! Thank you for choosing Grand Prairie Ford, and congratulations on your new car! We look forward to keeping you happy on the road for miles to come.

Grand Prairie Ford responded

We're so proud to have earned your trust! Thank you for choosing Grand Prairie Ford for both the purchase of your F-150 Powerboost and your service needs. It's fantastic to hear that Anthony and his service team consistently take care of your needs in a timely manner. That level of customer service is what we strive for, and we appreciate you recognizing their dedication. Your loyalty means a lot to us – knowing you'll return for future purchases and services is a huge compliment! We'll continue to work hard to gain the trust of others in the community, just like we've earned yours. Thank you again for your fantastic review!