Melissa Gibson | Page 34

Service was great. They started working on my car as I arrived. I was waiting for the car since I had an early appointment. They rewiewed the whole car. They started working on my car as I arrived. I was waiting for the car since I had an early appointment. They rewiewed the whole car. More

by GWG87 Verified Customer Verified Customer

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Prompt and attentive service. Turned the car around very quickly while also arranging for transportation from and back to the dealer Turned the car around very quickly while also arranging for transportation from and back to the dealer More

by royyoung Verified Customer Verified Customer

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Ottos was great for service. Melissa is awesome at her job. Hoping nee owners will keep the high standards. Melissa is awesome at her job. Hoping nee owners will keep the high standards. More

by ALLYLOOK Verified Customer Verified Customer

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I really like the video inspection report and everyone involved during the drop off and pickup process is quick to respond when I arrive involved during the drop off and pickup process is quick to respond when I arrive More

by RJK039 Verified Customer Verified Customer

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Dealership is extremely customer service oriented. Service advisors go out of their way to assure customer is satisfied Service advisors go out of their way to assure customer is satisfied More

by fjbet13 Verified Customer Verified Customer

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The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More

by mark.barnes Verified Customer Verified Customer

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Great service department Car service performed well and on time. They follow up to be sure service was performed to expectations on time. They follow up to be sure service was performed to expectations More

by SSTEA52687 Verified Customer Verified Customer

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No significant complaints about the dealer; however, recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high level with a very professional team. On the other hand, the level of effort and personalization from the sales department has fallen off notably. Good dealer but not as excellent as it used to be. More

by jamesrbrown Verified Customer Verified Customer

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Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More

by lzelley74 Verified Customer Verified Customer

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Easy. Straight forward. Not typically games like a lot of stores tend to like to play Straight forward. Not typically games like a lot of stores tend to like to play More

by BMW Verified Customer Verified Customer

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