Melissa Gibson | Page 32

Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More

by mkerins81 Verified Customer Verified Customer

Print

Issue since I bought car. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. More

by wlabarge5 Verified Customer Verified Customer

Print

Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More

by timbersedma Verified Customer Verified Customer

Print

Friendly, efficient checkin. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. More

by rjpolinsky Verified Customer Verified Customer

Print

My rating is due to a continuous engine service issue my car has been experiencing since 11 days after purchase that has not yet been fixed. car has been experiencing since 11 days after purchase that has not yet been fixed. More

by aiharris Verified Customer Verified Customer

Print

Always a great experience! Thank you for continuing to exceed my expectations. Melissa, always a pleasuare to deal with you! Thank you for continuing to exceed my expectations. Melissa, always a pleasuare to deal with you! More

by ekaiser0 Verified Customer Verified Customer

Print

Exemplary Service. Honesty, good communication, and good workmanship. What else could you ask for? Melissa is a model Tech rep. Honesty, good communication, and good workmanship. What else could you ask for? Melissa is a model Tech rep. More

by snyderdavidp Verified Customer Verified Customer

Print

RIM wasn’t replaced by the agent as promised and it was a warranty repair. warranty repair. More

by jlippard04 Verified Customer Verified Customer

Print

Melissa is always great. She addresses all my concerns and my vehicle is always serviced cleaned and ready for pickup on time and as promised ! She addresses all my concerns and my vehicle is always serviced cleaned and ready for pickup on time and as promised ! More

by mtabbonizio Verified Customer Verified Customer

Print

Update your customer records. Use a two/three way match. But at least via purchase vs service. Thank you. Use a two/three way match. But at least via purchase vs service. Thank you. More

by elh2772 Verified Customer Verified Customer

Print