Melanie Wlodyga
Melanie Wlodyga at Birmingham Luxury Motors
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Melanie Wlodyga

Controller

Birmingham Luxury Motors

190 Vulcan Rd
Birmingham, AL 35209

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rated
6 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

25 yrs, 4 mos

not yet
rated

6 Reviews

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6 Reviews of Melanie Wlodyga

September 17, 2024

Dealership Rating
Employee Rating

Very poor car purchase experience. Had a car shipped and they did not complete the work that I paid them for. They also drove the car over 100 miles after I paid $500.00 at Audi dealer More

by Tdmreifsteck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 19, 2024

Birmingham Luxury Motors responded

We're sorry that you didn't have a completely satisfying visit. Hello Todd, Thank you for reaching out and providing feedback. Thank you for considering us as a place to do business. We want to apologize for the experience you are describing in your feedback. Feedback is how we grow and continue to provide our community of customers with the best possible experience. Thank you for your positive feedback of one of our newest additions to the team. Our Sales Specialist Kenneth. With the concern that were mentioned. We see here that there was communication every step of the way. We took the vehicle of interest to a third party dealership as instructed. They made a mistake of telling you the wrong repair order on the vehicle. So, we agreed that we would repair three rims for you, and replace the fourth one, because we could not repair it. We sent receipts as requested to prove that we did the work to your vehicle. In addition, we had to test drive the vehicle to make sure it was safe to transported. Again, we apologize for any inconvenience. We really appreciated your business.

December 17, 2020

Dealership Rating
Employee Rating

Nice Gentleman and eager to please me and my financial ability. He placed me in a newer model car than I was expecting for my investment. I suggest him to help anyone with their car purchasing needs. Th More

by K.marshall5353
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Murad Fazal, Jacob Kirk, Hussein Mawani

Dec 17, 2020

Birmingham Luxury Motors responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

December 10, 2020

Dealership Rating
Employee Rating

I bought a used hand in Birmingham luxury motors Seth Collins What is a sales person he did an excellent job frequent communication what was going on as we had a independent company inspect the vehicle I More

by dochdw
Recommend Dealer
Yes

Other Employees Tagged: Seth Collins, Murad Fazal, Hussein Mawani

Dec 10, 2020

Birmingham Luxury Motors responded

Thank you for taking the time to share your thoughts on working with Seth. We're glad to hear he delivered such a great experience! Congratulations on your new purchase! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

November 28, 2020

Dealership Rating
Employee Rating

My experience at Birmingham luxury motors was awesome. Knew what I was looking for and my salesman Seth took care of me really quick and I was out the door. Great place to get your next ride. More

by Smithdp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Seth Collins, Murad Fazal

Nov 30, 2020

Birmingham Luxury Motors responded

Here at Birmingham Luxury Motors, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! It was a pleasure having you at the dealership. We appreciate your review! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

August 30, 2020

Dealership Rating
Employee Rating

Just wanted to update the public about this dealership. After 11 days of having the 3000 lbs. paperweight in or driveway, we received the temp tag on Monday. The dealership contacted me asking if I would r More

by ericborcik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lance Johnson , Tammy Franklin, Hussein Mawani

Sep 11, 2020

Birmingham Luxury Motors responded

First off, thank you for your compliments to Lance; he is relatively new to the company so it’s reassuring to know we’ve made the right personnel choice. In your initial reviews, you tagged two other people in the company who you had no contact with through the course of your transaction and who had no knowledge of this transaction; Lance had not requested their assistance at any point, nor forwarded any of your documentation to them. Since your first review, those folks you have tagged have attempted to reach out to you on many occasions – via calls, emails, messages – and you have refused to communicate with them until your concerns are addressed. If you chose not to communicate with them, they don’t have a supernatural ability to resolve your concerns. Allow us an opportunity to provide some clarity to your reviews: -You purchased a 2005 Chrysler with over 90,000 miles on it. It was serviced and tested/driven by Charles and a technician twice to confirm its condition. It was in good shape when we delivered it to you. -Your delivery fee was refunded by Lance, although that is not the norm. -Lance mailed you a temporary tag, which you claim you did not receive. -Your initial paperwork had to be redone because you requested to add your wife to the paperwork, not because of any error on our part. Lance continued to work on this without seeking any assistance. You even requested a $0 Bill of Sale from Lance, which he appropriately refused. -You sent in a review that put the management on notice for the first time and Charles immediately sent you another temporary tag and requested that you correct the inaccuracies in your review. You refused to communicate with him. Hussein reached out to you to further investigate the matter and assist with your concerns; you have yet to respond to that email or any of the other calls and messages for that matter. -You called our title clerk to complain and she directed you back to your salesperson who had not had an opportunity to forward your documentation to her yet. Its not everyday that a customer asks for paperwork to be redone because they want to add another person on the paperwork – that is usually addressed with the sales rep on the front end. -You are requesting a refund of standard admin fees that every dealer attaches to car sales… it takes care of our administrative costs and fees and cannot be refunded. If you chose to discuss this matter further, please allow Charles to communicate with you and call him directly and discuss your outstanding concerns. As the sales manager at the Hoover location, Charles (not Lance) is in the position to provide additional assistance in this matter. If you chose to unreasonably deface us on public forums instead, we have no recourse for that.

Sep 11, 2020

ericborcik responded

Just as expected. They twist facts. To correct the false statements. The temp tag never came when the car was delivered, was told it would be sent out. 10 days later still had not received. We didn't want to add my wife, should have been in her name from the beginning, again your mistake, that's two so far, as far as Charles and someone in the service department checking the vehicle out, maybe they should have turned the volume down or paid attention while doing the vehicle inspection. They obviously didn't lift the hood!!! If they had, they may have seen that it didn't have a hood strut and if they had checked the oil they might have seen that the oil level was above a safe operating level. That makes three and four mistakes on you, not to mention the hurrendous noise coming from the back end and the One Touch Convertible roof switch not working. We are now up to five and six issue that are your fault. Now addressing your statement on the year and mileage, yes it is a 2005 and had over 90,000 miles on it. But you falsely represented it's condition. And the communication with Lance about a 0 bill of sale was meant as a joke to add some humor to this terrible transaction with your dealership. Now to address the lack of response from me and you not hearing about my issues until my initial review. Bull___t. But once the review went up, you didn't ask to discuss the review, you ask for me to take it down without fixing the issues. Only then did Charles send a second Temp Tag and the the correct paperwork. Going back a bit, prior to posting the review I called the dealership to get updates are the temp tag and paperwork. During this attempt to get answers is when I was bounced from one employee to another with interaction between me and Hussein, that transfer to the title department in which I was Rudely an unprofessionally spoken to. So again BULL___T on your response. Now to address the true lack of communication, it is due to your poor customer service, in an email from Charles, he stated that the dealership would be refunding us for all the paperwork we had to overnight to your business due to your mistake, hasn't happened, then in the email from Hussein, he stated that he would investigate the issues and take appropriate actions. Well that hasn't happened either! So once again BULL___T!!!!. I have stated what needs to happen fore to even consider revising my review. We should be reimbursed for the diagnostic, the engine hood strut, oil change, inspection fee, since that was obviously not done, the new one touch switch and whatever this rear end work costs!!!!! Since you won't even acknowledge your short comings and misrepresentation of the vehicles condition, why should I open dialogue with you! You haven't done one thing that you stated PERIOD! The only thing your dealership has going for it is Lance. If any one does business with this dealership, buyers be ware!!! They lie, mislead, and attack you when you state the truth. Look at all the other negative reviews!! We still have a 3000 lbs paperweight, so do not trust them! Also they will hold your cashier's check until it clears before they send you vehicle, LOL unbelievable right!!!! This dealership makes excuses for there mistake period. When this transaction started, they ask for is to send pictures of my wife's drivers license and of the registration from the car we where replacing, another Crossfire that was totaled by the insurance company of the lady who hit my wife. Why would we lie about not receiving a temp tag that was supposed to be brought when the car was delivered, makes zero logic. So all the blame still falls at the feet of this terrible dealership. So why should I spend more of our time to defending our honest reviews. Until they own the mistakes they have made with an honest effort to rectify them, I will continue to post honest reviews

January 16, 2019

Dealership Rating
Employee Rating

Great prices No hassle Great dealership, friendly staff, great selection of cars. Found the car I wanted, worked out a price and got the car same day. Will definitely be go More

by Customer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Margarte Dill, Hussein Mawani, Stephen Whitlock

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