Melanie Hernandez | Page 2

Melanie called me as promised to schedule an appointment at the time I wanted. Upon arrival she promptly started to answer my questions and demonstrated all the items I did not understand. She was also gr at the time I wanted. Upon arrival she promptly started to answer my questions and demonstrated all the items I did not understand. She was also great handling my wife's questions. She is a valued asset to your organization ! More

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Melanie is very knowledgeable on BMWs, and helped us a great deal with our new EV. We drove it for two weeks before coming back for our appointment, and that allowed us to develop questions about variou great deal with our new EV. We drove it for two weeks before coming back for our appointment, and that allowed us to develop questions about various features. She answered them well. Thanks Melanie! More

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Melanie is extremely knowledgeable about all the tech features of the vehicle and was able to demonstrate them and answer all of my questions. She is also very patient and friendly and made clear she is features of the vehicle and was able to demonstrate them and answer all of my questions. She is also very patient and friendly and made clear she is always available if additional questions arise. She is very good at what she does. More

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Melanie is thorough and knowledgeable. Melanie is patient with people who are not particularly tech-savvy . She is an invaluable resource. Melanie is patient with people who are not particularly tech-savvy . She is an invaluable resource. More

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Melanie demonstrated exceptional expertise and professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasin professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasing my 2026 X2, Melanie reviewed some features, revealing that I had not been utilizing my digital key. She graciously allowed me to bring my 5 Series to her, where she assisted in setting it up. We encountered several challenges that extended the process to over an hour, yet she remained persistent. She even consulted a colleague to resolve the issues we faced. Her willingness to assist with a vehicle not purchased from her dealership and her patient dedication were greatly appreciated. I look forward to her assistance in setting up the features on my new vehicle. More

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Melanie did a great job explaining the technology in my new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and all of its technology. She was patient and very polite and thorough. I’d highly recommend her to anyone. More

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Melanie was truly fantastic! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! More

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Everyone I encountered was professional and friendly. They kept me informed as the car was being built and I really enjoyed the reveal! They kept me informed as the car was being built and I really enjoyed the reveal! More

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Melanie was very professional and she knows the BMW features like the back of hand with her eyes closed! She was able to help us with all our IT questions. features like the back of hand with her eyes closed! She was able to help us with all our IT questions. More

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This is my second vehicle purchase from BMW of Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me i Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me informed every step of the way. I couldn’t have asked for a better experience. Every employee from the manager to the detail crew were friendly and attentive as well. After the car was delivered, I needed assistance with the some of the unfamiliar technology. Brian arranged for Melanie, the BMW product expert, to explain and guide me through some of the new features. Melanie was excellent and very knowledgeable. 5 star dealership. More

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