Melanie Burkemper | Page 4

Service process was very smooth and easy. They got the car in and out quickly and efficiently. I liked the text video from the service department explaining how the car was. Only complaint wa They got the car in and out quickly and efficiently. I liked the text video from the service department explaining how the car was. Only complaint was that my service representative was kind of rude. I arrived a few minutes early and she had not yet arrived. Once she arrived I tried to check in with her and she was not nice. Said she wasn’t ready to talk to me in a rude way. I u destined she was just getting settled but she could have said it in a much nicer way. She also didn’t follow up once my car was ready to go. Honestly she seemed annoyed every time I talked to her. I would like a different service representative on the future. More

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Service advisor was great. They were able to get my BMW serviced timely. Also, I liked that I got a text message video of services performed and concerns for future service. They were able to get my BMW serviced timely. Also, I liked that I got a text message video of services performed and concerns for future service. More

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Was overcharge by mistake, but my advisor Melanie fix it right away.She call me back right away and make it right for me. I really appreciate her effort to fix the mistake right away.She call me back right away and make it right for me. I really appreciate her effort to fix the mistake More

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I was told by my advisor Melanie that I have to pay a 50. 00 dollars deductible for my tire . When I pick up the car the charge me $374.97. Don’t really understand why I have to pay that amount , I left the d 00 dollars deductible for my tire . When I pick up the car the charge me $374.97. Don’t really understand why I have to pay that amount , I left the dealer because I was on a hurry to make it to work. Very disappointed with the whole situation. More

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The Team at Autohaus was fantastic - Best in class all around! Thank you for the best experience I’ve had in all the years of owning a BWM. around! Thank you for the best experience I’ve had in all the years of owning a BWM. More

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We had many issues having our car towed to Autohaus Bmw, Once it was there Autohaus BMW provided responsive and highly courteous service after we had dealt with many delays. Once it was there Autohaus BMW provided responsive and highly courteous service after we had dealt with many delays. More

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Would go to no other BMW dealership than Autohaus. Customer for 30 years.they are the best Customer for 30 years.they are the best More

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