Melanie Betancur
Melanie Betancur at The New Babylon Honda
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Melanie Betancur

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

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4.5
72 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

72 Reviews

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72 Reviews of Melanie Betancur

March 30, 2025

Dealership Rating
Employee Rating

Very knowledgeable service people. The answer all your questions. Very comfortable waiting room free coffee More

by Bet
Service Price Transparency
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Recommend Dealer
Yes

March 22, 2025

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After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a More

by Mobriwaddell
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Vanessa Gonzalez

Mar 22, 2025

The New Babylon Honda responded

"Hi Mobriwaddell, Thank you for sharing your experience with us, and we apologize for the confusion and frustration you experienced. We completely understand how receiving an urgent message could cause unnecessary stress, and that was certainly not our intention. We will review this communication process to ensure it’s more clear moving forward. We are also sorry to hear that your experience with the initial service was less than pleasant. We pride ourselves on providing excellent customer service, and we’ll work with our team to address this feedback. On a positive note, we’re glad to hear that our mechanics provided great service. Your feedback is invaluable as we strive to improve every aspect of our business. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly." This response acknowledges the concerns, shows empathy, and reassures the customer that their feedback is being taken seriously.

March 11, 2025

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Melanie was very informative about the services that she recommended for my vehicle, and helped get me what I needed. More

by scamberdella89
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you for your feedback, scamberdella89! We're so glad to hear that Melanie was able to provide you with helpful information and assist in getting your vehicle the services it needed. We appreciate your trust in us and look forward to serving you again!

March 08, 2025

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I had a great buying experience and the service department was great my car issues were fixed in a timely manner More

by POSIMATO7
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Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you for your review, POSIMATO7! We're so happy to hear that you had a great buying experience and that our service department took care of your car issues quickly. We appreciate your feedback and look forward to assisting you again in the future!

March 05, 2025

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Employee Rating

Great service and very transparent. Service center was very informative and got my vehicle back as soon as possible. Kelvin Peralta provided me with quick responses to my questions and More

by MEL61242
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Peralta

Mar 15, 2025

The New Babylon Honda responded

Thank you for your fantastic feedback, MEL61242! We’re so glad to hear that you received great service and that our service center was informative and efficient. It’s great to know that Kelvin Peralta was able to provide you with quick responses and assist with your needs. We appreciate your trust and look forward to serving you again in the future!

February 27, 2025

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Melanie was a pleasure to work with. She explained everything that would be done. She was extremely helpful. More

by bfalci
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 15, 2025

The New Babylon Honda responded

Thank you for your kind feedback, bfalci! We're so glad to hear that Melanie provided you with excellent service and helped explain everything clearly. It's great to know that she was able to assist you in such a helpful and professional manner. We strive to make every experience as smooth and informative as possible, and we’re thrilled to know we met your expectations. We truly appreciate your trust and look forward to working with you again in the future!

February 21, 2025

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Employee Rating

Always in time great work clean hospitable they keep you aware of how much longer till ready More

by Lydialane19
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Service Communication
Recommend Dealer
Yes

February 19, 2025

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Employee Rating

My service manager Melanie and the service manager on my last visit Vanessa are both very knowledgeable, polite, and professional. I’m extremely happy with the work they performed on my car. More

by Frapster1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Gonzalez

February 19, 2025

Dealership Rating
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Melanie is very knowledgeable and quick about her position as a service advisor . Thank you. More

by Dennisnix2000
Service Price Transparency
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Recommend Dealer
Yes

February 17, 2025

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Employee Rating

The best and professional service. Fully recommend. Gentle personnel and a good explanation of all the service and what else you need to do. More

by ramryd-mon7
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Recommend Dealer
Yes
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