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Megan Barnes
Megan Barnes at Grote Mitsubishi
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Megan Barnes

Service Assistant

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.9
15 Reviews

As the Service Assistant at Grote Mitsubishi, I am passionate about delivering exceptional customer service and ensuring every customer feels welcome and valued in our service department. I take pride in answering all customer calls promptly and scheduling vehicle services at their earliest convenience to accommodate their busy lives. In my role, I work closely with our Service Writer, Zach, to assist in daily operations while continuously expanding my knowledge of the automotive service industry. My responsibilities include writing purchase orders (POs) and repair orders (ROs), maintaining a clean and inviting service area, and keeping customers updated on repair timelines to ensure a smooth and transparent experience. Additionally, I handle cashiering duties and am always ready to assist with anything that contributes to the efficiency and success of our department.

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

Languages Spoken

English English

4.9

15 Reviews

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15 Reviews of Megan Barnes

January 17, 2025

Dealership Rating
Employee Rating

The repairs took a lot longer than expected, but it was over the holidays, so understood. The car interior was cleaned when returned; exceeding my expectations. Zach has always been very friendly and expla More

by gretmachlan
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Jan 17, 2025

Grote Mitsubishi responded

Thank you for sharing your feedback! It’s great to hear that the cleanliness of your car and Zach’s friendly and clear communication exceeded your expectations. We appreciate your understanding regarding the delay during the holiday season and look forward to continuing to serve you in the future!

January 01, 2025

Dealership Rating
Employee Rating

Always good service. Always friendly. Good pricing. Payment plans available if needed. Won’t go to any other spot to work on my jeep☺️ More

by g.denetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Jan 02, 2025

Grote Mitsubishi responded

Denetra, Thank you for your loyalty and kind words! We’re so glad to hear that you enjoy our service and pricing. It’s always a pleasure working on your Jeep! 😊🚙 Let us know if you need anything else!

December 26, 2024

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Employee Rating

They are Super nice, they are easy to work with, they got me fast approval, they got us into what we wanted More

by redman1977.fg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Young, Zach Burdette, Cayler Miner, Mathew Michael, Arnoldo Garcia, Robert Hogue, Vanessa Borjas, Justin Harmon, Johnathan Driscoll

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Dec 27, 2024

Grote Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experience and that we could help you get into the vehicle you wanted with fast approval. Enjoy your new car, and let us know if there’s anything else we can assist you with!

Dec 27, 2024

Grote Mitsubishi responded

Thank you so much for your feedback! We’re glad to hear you had a quick and efficient experience. Let us know if there’s anything else we can do for you!

December 23, 2024

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Employee Rating

Zach and Megan were fantastic. I was able to get my spare tire installed in a timely manner. More

by karenmichelleparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Dec 24, 2024

Grote Mitsubishi responded

Thank you for sharing your experience! We're glad to hear that Zach and Megan provided fantastic service and got your spare tire installed promptly. We appreciate your feedback and look forward to assisting you again in the future!

December 20, 2024

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Employee Rating

Thank you for great service and quick response to the check engine light code of engine oil temperature sensor. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Dec 21, 2024

Grote Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear that Zach and Megan provided great service and a quick response to address the check engine light issue with your engine oil temperature sensor. We appreciate your trust and support! We look forward to working with you again in the future.

December 20, 2024

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Employee Rating

Had battery installed on van I bought from them . Wait on van to be done More

by jarbuckle6051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette, Cayler Miner, Johnathan Driscoll

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Dec 21, 2024

Grote Mitsubishi responded

Thank you for the 5-star review! Your kind words and recommendation mean the world to us. Please feel free to contact any of our friendly sales or service professionals if you have any questions or concerns in the future.

December 17, 2024

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Employee Rating

It was a very pleasant experience! Everyone was professional and very friendly and helpful! Will look forward to our next oil change! More

by bobsuecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Dec 17, 2024

Grote Mitsubishi responded

Thank you for the wonderful feedback! We're thrilled to hear Zach and Megan in the service department made your visit pleasant and enjoyable. We pride ourselves on providing professional and friendly service, and we look forward to seeing you again for your next oil change!

December 14, 2024

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Employee Rating

I’m thankful for the Zurich warranty for paid completely for upper and lower oil pan gaskets and new transmission installed. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Dec 14, 2024

Grote Mitsubishi responded

Thank you for your positive feedback. We are thrilled to hear your Zurich contract covered all repairs! We look forward to working with you again in the future.

December 09, 2024

Dealership Rating
Employee Rating

Is was great as I expected, inexpensive, fast, friendly, I would recommend the service department to anyone More

by tyreemenifee82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Lyons

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Dec 09, 2024

Grote Mitsubishi responded

Thank you for your kind words! We're thrilled to hear that our service department met your expectations with fast, friendly, and affordable service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

December 06, 2024

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Employee Rating

We have been going to this dealership for years ever since 2015. They have great service and the staff is friendly. I would recommend them to anybody that needs work on their vehicle or to purchase one. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Grote, Kris Cossairt, Patrick Lyons, Zach Burdette, Solomon Bayoneta , Bruce Smith

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Dec 06, 2024

Grote Mitsubishi responded

Thank you, Jerry, for your loyalty and trust since 2015! We're so glad to hear you've had consistently great experiences with our team. Your recommendation means so much to us, and we look forward to continuing to provide you with top-notch service. See you next time!

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