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Megan Barnes
41 Reviews
As the Service Assistant at Grote Mitsubishi, I am passionate about delivering exceptional customer service and ensuring every customer feels welcome and valued in our service department. I take pride in answering all customer calls promptly and scheduling vehicle services at their earliest convenience to accommodate their busy lives. In my role, I work closely with our Service Writer, Zach, to assist in daily operations while continuously expanding my knowledge of the automotive service industry. My responsibilities include writing purchase orders (POs) and repair orders (ROs), maintaining a clean and inviting service area, and keeping customers updated on repair timelines to ensure a smooth and transparent experience. Additionally, I handle cashiering duties and am always ready to assist with anything that contributes to the efficiency and success of our department.
Read moreDealership Experience
2 yrs, 7 mos
Industry Experience
2 yrs, 7 mos
Languages Spoken
English
41 Reviews
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41 Reviews of Megan Barnes
September 05, 2025
The first time I had service done on my 2007 Mitsubishi eclipse spyder GS it was done by an older gentleman that was excited to do the work,as he had not worked on one of these now getting close to a clas eclipse spyder GS it was done by an older gentleman that was excited to do the work,as he had not worked on one of these now getting close to a classic. Very professional and informative. The last time being at the end of the labor day weekend, I needed to have the emergency break repaired and a code diagnosis. I had done this myself before going to the dealership. Work began and a little time later the Tech showed me that the drivers side rear break drum was stuck in place by the parking break shoes presumably. Ok... they were more interested in doing a complete break and rotor install. Ok I get that but no effort was taken to address the cable issue other than that. The service engine soon light was about a very slight leak in the evaporation system. From the gas tank to the throttle body. No pressure test was done or any exploration done to find the leak, I was given a $5000,00 estimate to replace everything in the system possibly. My bill that day was over $300 dollars half of which was a charge for the diagnosis test I ran previously and stated that I had done so before scheduled my opponent. Same test is free at many car parts stores. What the shop did that day ecomplished NOTHING! I was charged a small fee for shop expenses ( they dint provide any oil or anything that was an expense to the shop. Except whipe some dust off my doors and clean the windshield with a cloth. More
by Dave
Verified CustomerOther Employees Tagged: Zach Burdette, Michelle Henry
August 30, 2025
Zack always goes out of his way to never make you feel like a question or you are an inconvenience. like a question or you are an inconvenience. More
by kimaguirre923
Other Employees Tagged: Zach Burdette
August 26, 2025
Zach is an AWESOME young gentleman! ! he always polite and handle things so professionally, he explains everything to you ! he always polite and handle things so professionally, he explains everything to you More
by batesmagnolia
Other Employees Tagged: Zach Burdette
August 26, 2025
I love Grote! Always nice people and treat you right! Highly recommended! They won’t let you down Always nice people and treat you right! Highly recommended! They won’t let you down More
by blondee0029
Other Employees Tagged: Zach Burdette
August 23, 2025
Staff was very nice. They welcome me as family. Provided coffee and was very courteous. They welcome me as family. Provided coffee and was very courteous. More
by wiliams_samantha
Other Employees Tagged: Zach Burdette
August 12, 2025
Grote always knows how to take great care of my car! I trust no one else! I trust no one else! More
by hmc.fr08
Other Employees Tagged: Zach Burdette
August 07, 2025
Always very friendly and timely with appointments. Car returned clean. Easy to schedule any appointments. Car returned clean. Easy to schedule any appointments. More
by HARROD
Other Employees Tagged: Zach Burdette
July 26, 2025
I am always happy with my experience at Grote. The people are awesomely friendly, courteous, and helpful Megan and Zach are a pleasure to work with! Excellent and timely service. Could not ask The people are awesomely friendly, courteous, and helpful Megan and Zach are a pleasure to work with! Excellent and timely service. Could not ask for more! More
by sistersamm
Other Employees Tagged: Zach Burdette
July 15, 2025
They are away good to me and doesn’t try to sell me service I don’t need or want. service I don’t need or want. More
by jmgillingham788183
Other Employees Tagged: Zach Burdette
July 13, 2025
They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on. I would say the work done is decent, although my service light is still on. More
by micquail_kizer
Other Employees Tagged: Zach Burdette
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