Megan Barham | Page 14

So here’s my story. Bought this car and loved it except for the transmission that shifted strange. It took me 3 years of complaining but they finally put their “transmis Bought this car and loved it except for the transmission that shifted strange. It took me 3 years of complaining but they finally put their “transmission expert” on the job and determined it needed to be replaced. Yay! The replacement was perfect, until I started hearing a whining like a bad wheel bearing on the drivers side front. I took it to the dealership and they said it wasn’t a wheel bearing but a bad transmission. So they replaced it again. This transmission shifts worse than the first one. It drops in and out of gear while in traffic, shifts rough at low speeds and also has a slight whine on the passenger side this time. I took it back to the dealership and explained the issues. They sent be the usual email with all the problems listed with the car, two of which I can prove weren’t actually checked, and when I denied all of the services they called me the next day and said my car was ready-no charge. When I started asking questions about specific problems, their guy, James, started giving answers that didn’t make sense and getting rude. I’ve had three transmissions in this car-two were bad and one was good. So I have something to compare to. I own a 2013 Elantra that shifts great. So I have something to compare it to. If I came to buy a new or used Elantra and it shifted like this, I would get out and go buy another brand. I know I’m only one customer, and I have a Hyundai and not a Genesis, and in the big scheme I don’t mean crap to them, but they have lost me as one of THEIR customers. I don’t think I’ll buy another Hyundai again because of this, but if I do, you can bet I’ll go to another dealership. More

by SjMILLER101 Verified Customer Verified Customer

Report | Print

They are highly professional. What they say will come true, no lying or guessing what they mean. Very accommodating. What they say will come true, no lying or guessing what they mean. Very accommodating. More

by JT Verified Customer Verified Customer

Report | Print

We had booked our oil change they still kept us waiting 2 and a half hours. Absolutely unacceptable. and a half hours. Absolutely unacceptable. More

by adimoulas777 Verified Customer Verified Customer

Report | Print

I don't know who Gavin Kalagher is. Maintenance is covered on my ionqic 5 but at 6000 miles I was charged $22 for tire rotation. On my first recall I was offered a $22 tire rotaion a Maintenance is covered on my ionqic 5 but at 6000 miles I was charged $22 for tire rotation. On my first recall I was offered a $22 tire rotaion and a $55 battery maintenance-when I called them on the charges they dropped the tire rotation (didn't offer a refund) but not battery "that's battery maintenance." On my second recall the price dropped to $40 and the service would take 2 hrs. I passed. 2hrs. to download software and clean terminals-really? I asked about v2l neither service nor parts knew what that is. More

by GLACIE Verified Customer Verified Customer

Report | Print

Horrible experience with Tulsa Hyundai. Our engine was burning oil and we went through the required steps to get our claim submitted and then were denied. Were not given a rental car to dri Our engine was burning oil and we went through the required steps to get our claim submitted and then were denied. Were not given a rental car to drive the last two times we had to bring it in for a few days. The manager, Megan, never responded to our calls, only a few texts. we were given conflicting answers and promises. We will never buy a car from Tulsa Hyundai again and are in the process of filing multiple claims More

by marchewd Verified Customer Verified Customer

Report | Print

You guys are good at your job. Iam satisfied and trusting you guys with my car to get it fixed Iam satisfied and trusting you guys with my car to get it fixed More

by Jacinta osomai Verified Customer Verified Customer

Report | Print

Friendly staff, waiting area awesome. Don’t like the up sale on services. Not sure Don’t like the up sale on services. Not sure More

by Jdseeyore Verified Customer Verified Customer

Report | Print

Knowledgeable sales staff. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. More

by tagolfprincess Verified Customer Verified Customer

Report | Print

Always pleased with the level of service and attention to detail and follow up and customer service detail and follow up and customer service More

by TISDALESHARI Verified Customer Verified Customer

Report | Print

You should keep a full record of all service visits so YOU will know what is going on and you won’t try to sell the customer the same “needed” service that you sold me 2 months earlier. It kind of shows y YOU will know what is going on and you won’t try to sell the customer the same “needed” service that you sold me 2 months earlier. It kind of shows your hand. The finance department should be honest when selling the extended warranty……it is NOT the same as a new car warranty. More

by SjMILLER101 Verified Customer Verified Customer

Report | Print