May Shyne | Page 18

I have Never had the experience I’ve had with my sales rep Percy and the dealership at Mercedes Benz of Silver Springs. After I purchase my vehicle Percy followed up with me he made every effort to make rep Percy and the dealership at Mercedes Benz of Silver Springs. After I purchase my vehicle Percy followed up with me he made every effort to make sure I was satisfied he went beyond the call of duty and was genuinely concerned about my happiness and satisfaction I have purchased other Mercedes from different locations that Percy made me feel like a valued customer and for that I will continue to be a Mercedes owner forever, I was previously a Lexus owner nothing, against Lexus car however to me service means everything, However customer satisfaction means more, trust me I have given Percy/ Mercedes many challenges and they have exceeded my expectations. I have also communicated with the general sales manager Keith Nichols and he went beyond and above to make sure that I was satisfied, also called me back to make sure my concerns were addressed which they were , I am very pleased and happy with my purchase, my dealership, my sales person, and the team at Silver Spring Mercedes. I look forward to doing business with them for a very very long time. More

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