May Farris

This is the second Subaru that I have purchased at Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was se Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was seamless and smooth. May is very knowledgeable about the Subaru fleet and gives excellent guidance once you know what you want in a car. There is never any hard push to buy anything. At all times, she follows up and ensures no questions are left unanswered on the features within the car; and different trim types within a model and can even help you compare models across different features. With any big item purchase, there is always a feeling of buyer remorse and the question of did I paid a fair price for such a deal - this is where she assisted in putting the decision in perspective with her vast experience of having dealt with so many customers in a similar position over the years. We were close on the purchase but unable to meet on a fixed price point -- that is where her manager Andy Evans came through and ensured we could meet on a price that both sides found fair. The finance department lady was also very nice ensuring all the paperwork went through seamlessly and was very informative on different warranties and pre-paid servicing options. After the car purchase, May took her time and walked me through the panel settings - a personalized tour that I appreciated with so many technical advances in the same car 8 years apart. This was followed by a call within 24 hours to ensure I had no questions and was enjoying driving the new car. Within 48 hours I had a personal email from their Head Manager Nathan wanting to know if he could do anything to assist. 72 hours later their Service Dept. head was emailed to find out if I knew how the car servicing works and offered the first oil change free of cost. I have no hesitation in telling all my family and friends if you are looking for a Subaru please go to May and Heritage. More

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May greeted us at the door and walked us through the process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The w process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The whole experience was great. Thank you May. More

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May was most helpful in helping me select the best vehicle to meet me needs. Made the experience a pleasant one and I would recommend other visit the dealership. Thank you. vehicle to meet me needs. Made the experience a pleasant one and I would recommend other visit the dealership. Thank you. More

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We are moving into the Catonsville area so I asked Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptl Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptly answered my online quote request and negotiated a very favorable deal on our behalf. They had the trim we wanted and we happily drove home, having traded in our 2014 Outback Limited XT for a 2025 model. How technology has advanced!!! Heritage and May have been SUPER responsive to several questions I’ve had since then and we look forward to many years of service with them. More

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May Farris from the moment we walked into the show room was attentive to our needs and worked on our behalf to secure a fair and I would say favorable deal for us. She was professional and knowledgeable a was attentive to our needs and worked on our behalf to secure a fair and I would say favorable deal for us. She was professional and knowledgeable and we could not have worked with a more qualified salesperson. More

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Great customer service is a priority here; succinct communications and customer focused by all team members. Highly recommend this dealership- great experience from start to finish! communications and customer focused by all team members. Highly recommend this dealership- great experience from start to finish! More

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Very professional, honest, and clear. There was no attempt to pull a fast one and the dealership did not simply seem interested in earning a quick buck. It seemed that everyone involved w There was no attempt to pull a fast one and the dealership did not simply seem interested in earning a quick buck. It seemed that everyone involved was honest and straightforward and was really interested in earning my business on a fair sale. More

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May was helpful and pleasant. She listened to understand more about me and the type of vehicle I was looking for, and she did not pressure me to consider other options. She was ab She listened to understand more about me and the type of vehicle I was looking for, and she did not pressure me to consider other options. She was able to find the vehicle I wanted at another dealer and got it in within the same day. The overall buying experience, including my trade in, was seamless. As someone who does not enjoy buying vehicles or haggling with car dealers, I was especially pleased and will continue to do business with Heritage Subaru. More

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I had an excellent car purchasing experience. Ms. Farris was helpful and knowledgeable, and I did not feel any pressure to buy a car that wasn't right for me. Ms. Farris was helpful and knowledgeable, and I did not feel any pressure to buy a car that wasn't right for me. More

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Complete Customer service at the beginning, during, and after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the fu after the sale!!! I also received a call from management after the sale to make sure all aspects of the sale were covered including service in the future!! More

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