Max Caplin | Page 9

This was my first experience with Crest Volvo and I couldn't be happier. The whole process was smooth and stress free. The team there is very welcoming and knowledgeable and treat each customer very we couldn't be happier. The whole process was smooth and stress free. The team there is very welcoming and knowledgeable and treat each customer very well. Max Caplin, my sales consultant, was very pleasant and knowledgeable and made the whole process smooth and easy. More

Print

Excellent support from Bailey sales representative and also from Max product specialist both helped me to think about VOLVO when I arrive at first time . Really impressive. also from Max product specialist both helped me to think about VOLVO when I arrive at first time . Really impressive. More

Print

They are attentive to your request and excute with a sincere response. Gage and Max ! sincere response. Gage and Max ! More

Print

Prompt, professional service. Max was a pleasure to work with, zero pressure sales all the while very helpful throughout the process. Highly recommend Crest Volvo and Max. Max was a pleasure to work with, zero pressure sales all the while very helpful throughout the process. Highly recommend Crest Volvo and Max. More

Print

Everyone was genuinely nice and respectful. It was a pleasure to meet everyone. The entire process was very enjoyable It was a pleasure to meet everyone. The entire process was very enjoyable More

Print

It is quite a distance from my home but they do a great job. People there are professional, efficient and pleasant. I trust the service department to do good work and treat me fairly. job. People there are professional, efficient and pleasant. I trust the service department to do good work and treat me fairly. More

Print

UPDATE: The dealer principal, Jason, got involved after this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre-Owned XC90 From Crest. I wired the cash, and arranged to pick the car up ONE WEEK after I paid, because I live 3 hours away. I booked a $150 ride to Frisco. Upon pickup I noticed the car wasn't detailed. I was shocked, but didn't have time to wait for them to clean anything. I had to get in the car immediately to drive back to Austin for meetings and kid pickup. THE CAR SMELLED LIKE SMOKE. There were ash marks near the windows, ashes in the cup holders, ash trays, and console. I asked the salesperson he said "i didn't smell anything or look closely". Sam the "general manager" wants to haggle about cleaning fees and "if you were close I would fix it"....NEVER did Sam offer a solution, rather asked me to fix the problem and I will reimburse you up to $300. I have no recourse, cant return the car, cant do anything except smell musty, stale, cheap cigarette smell in my 50K used car. Boo More

Print

Easy, fast and straight forward. Much appreciated! Met my needs from beginning to end. Thanks! Much appreciated! Met my needs from beginning to end. Thanks! More

Print

Max Caplin was beyond helpful and exceeded our expectations with the car buying process. We couldn't be happier with our overall experience at this dealership--from the car buying experience throu expectations with the car buying process. We couldn't be happier with our overall experience at this dealership--from the car buying experience through service--top notch! More

Print

The Crest Volvo crew was extremely helpful, knowledgeable and friendly. They made my visit a perfect experience and friendly. They made my visit a perfect experience More

Print