Matthew Silva | Page 2

This is no doubt the dealership from xxxx! We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arriva We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arrival at the dealership (after flying cross country)-the salesman placed our bags in the car-set up the app for us and then told us to see Todd in finance. That is when things became sketchy. Todd claimed that my wife had not fully executed the contract (lIE-we have the email from the doc sign showing it was fully executed). He said that the rebate had been reduced and the financing period shortened. Roman (sales manager) attempted to rejigger the deal so that we would proceed. While we were under duress (suitcases, no car ,hundreds of miles from home-we reluctantly agreed. With Matt now doing the paperwork,we continued ( in our third hour at the store)-he requested to see Roman. When he came back he showed us that the rebate (for sales) had not changed and most of the problems had been caused either my Todd’s incompetence (or dishonesty). The contract was revised again and after three and one half hours we were free to leave. We received virtually no instruction on how to use this electric car. Charging,cruise control, wipers lights-nothing). The experience in dealing with Angel and particularly Sean Kamal.GM has been particularly unpleasant. Sean Kamal suggested that we take $500 compensation-then tried to coerce me to revise my review-to receive the check-or he would “rip up the check”. I never had agreed to do anything for the compensation- but had it been pleasantly provided-I would have revised the review to reflect that. CAVEAT EMPTOR- if you feel the urge to buy a Lexus-do your shopping-skip Lexus of North Miami-if you are looking for a trustworthy dealership. We have the receipts and will be pursuing all of our rights. More

Report | Print

Explained everything in great detail. Very professional and always answered my questions in a timely manner. I traveled 230 miles to pick up my beautiful Nori green Pearl 550GX and saved Very professional and always answered my questions in a timely manner. I traveled 230 miles to pick up my beautiful Nori green Pearl 550GX and saved $24,000!! It was well worth the drive!! Keep up the great work! More

by athenakim2 Verified Customer Verified Customer

Report | Print

Sebastian was terrific along Berk. Very patient and knowledgeable. Probably the best experience my wife and I had at any dealership. Very patient and knowledgeable. Probably the best experience my wife and I had at any dealership. More

by maseff19 Verified Customer Verified Customer

Report | Print

Nice store, vast inventory, & best of all the people that work there were amazing. I would definitely buy another car from Lexus of North Miami. that work there were amazing. I would definitely buy another car from Lexus of North Miami. More

by mlaw3 Verified Customer Verified Customer

Report | Print

The best experience while purchasing a new Lexus. She’s honest and very professional. Thank you! She’s honest and very professional. Thank you! More

Report | Print

Paid cash for vehicle. Still waiting for license plates and title. Several things were missing from the vehicle. Please send the missing jack, also tools missing from ti Still waiting for license plates and title. Several things were missing from the vehicle. Please send the missing jack, also tools missing from tire changing kit, jump start kit in other tail gate apt, not Lexus, something else. And it has taken too long in getting taken care of. More

by gandm777 Verified Customer Verified Customer

Report | Print

Appointments are easy to schedule and they are very helpful Waiting rooms are comfortable Free coffee helpful Waiting rooms are comfortable Free coffee More

by Z Verified Customer Verified Customer

Report | Print

Thank you so much Erez Shemesh for your professionalism and your help. I left the dealer very happy. and your help. I left the dealer very happy. More

Report | Print

Very good experience. We got the deal done . Would definitely return for my next car . We got the deal done . Would definitely return for my next car . More

by bmhx95 Verified Customer Verified Customer

Report | Print

Excellent experience purchasing remotely from dealership, despite distance within the state, communication was clear, process smooth, and delivery exceeded expectations. despite distance within the state, communication was clear, process smooth, and delivery exceeded expectations. More

Report | Print