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Matthew Hedden
Matthew Hedden at Toyota of Scranton
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Matthew Hedden

Finance Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
53 Reviews
4.9

53 Reviews

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53 Reviews of Matthew Hedden

December 27, 2024

Dealership Rating
Employee Rating

Everyone was great and informative ,really enjoyed the lunch bar Great idea having it in the dealership More

by JAMIEWICKIZER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Edwards, Adrianna Neff

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Dec 30, 2024

Toyota of Scranton responded

JAMIEWICKIZER, Thank you for your review! We're so glad to hear you had a great experience and found our team informative. We're also happy you enjoyed the lunch bar—we love providing that extra touch for our guests! If you ever need anything in the future, we’re here to help. Thanks again for your feedback! Thanks so much, The Toyota of Scranton Team

December 18, 2024

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Employee Rating

Excellent interactions and service; friendly staff Car delivered on time I love my new car! More

by DIRENECHAPMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz, Emily Hardinger

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Dec 18, 2024

Toyota of Scranton responded

DIRENECHAPMAN, Thank you so much for your wonderful review! We're thrilled to hear you had an excellent experience with our friendly team and that your car was delivered on time. It’s fantastic to know you’re loving your new car—congratulations! If there’s ever anything you need, we’re here to help. Enjoy every mile in your new vehicle! Warm regards, The Sales Team Toyota of Scranton

December 13, 2024

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Employee Rating

Toyota of Scranton gave me a fair deal on my trade-in and on my purchase. More

by suscon535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, Adrianna Neff , Joe Gallo, Mary Jo Preno

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Dec 13, 2024

Toyota of Scranton responded

suscon535, Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

December 13, 2024

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Employee Rating

I came recommended from my auto mechanic Mark at Automarx and they lived up to what he said they would. Very professional, from start to finish = friendly, knowledgeable folks. More

by VANW2DLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Joe Mercado Jr

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Dec 13, 2024

Toyota of Scranton responded

VANW2DLT, Thank you so much for your kind words and for trusting us with your visit, especially on Mark's recommendation! We're thrilled to hear we lived up to your expectations and that you found our team friendly and professional. It's always our goal to provide knowledgeable and seamless service from start to finish. If there's anything we can assist you with in the future, please don't hesitate to reach out. Safe travels! Warm Regards, The Toyota of Scranton Team

December 06, 2024

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Employee Rating

I had a great experience at the Scranton dealership. Everyone there treated me real well. I'd would recommend them! More

by AHCHEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicki Natiello

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Dec 08, 2024

Toyota of Scranton responded

AHCHEX, Here’s a suggested response to the review: Thank you for your kind words and 5-star review! We’re thrilled to hear you had a great experience at Toyota of Scranton. Our team strives to provide excellent service to every guest, and it’s wonderful to know you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels! Warm regards, The Sales Team Toyota of Scranton

December 04, 2024

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Employee Rating

I have changed my previous rating from one star to five stars. The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a litt More

by suscon535
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, Adrianna Neff , Joe Gatto, Mary Jo Preno

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Dec 04, 2024

Toyota of Scranton responded

suscon535, Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving. It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 30, 2024

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Employee Rating

Always a great experience dealing with Dave Greico and Toyota of Scranton thank you a a More

by JMPLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti, Richard LaRussa, David Grieco, Ryan Cali, Justin Cheverez, Jim Luyster

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Nov 30, 2024

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 23, 2024

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Employee Rating

Both Hanna and Matt were great to deal with. They answered all my questions and gave me information that altered my purchase decision. Politeness, knowledge good listening skills and honesty are More

by RONSKUBIC
Recommend Dealer
Yes

Other Employees Tagged: Hannah Schork

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Nov 23, 2024

Toyota of Scranton responded

RONSKUBIC, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Hanna and Matt provided you with such a positive experience. Their politeness, knowledge, and honesty are qualities we value greatly, and it’s wonderful to see those qualities recognized. Coming from someone with your extensive sales background, your kind words mean even more to us. We'll be sure to share your feedback with Hanna and Matt—they’ll be delighted to know they made such a positive impact. Thank you for choosing us, and we look forward to assisting you again in the future! Warm regards, The Sales Team Toyota of Scranton

October 08, 2024

Dealership Rating
Employee Rating

Honest. Fair. helpful. insightful. accommodating. They made doing business a pleasure. Especially the breakfast bonus! More

by ROWANL
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Mihal

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Oct 08, 2024

Toyota of Scranton responded

ROWANL, Thank you for your kind words! We’re thrilled to hear you had a pleasurable experience with us, and we're especially glad you enjoyed the breakfast bonus. We look forward to welcoming you back for another great visit in the future! Warm regards, The Sales Team Toyota of Scranton

October 02, 2024

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Employee Rating

Great experience. Excellent customer service. Easy going staff and professional environment. Offered multiple services. Can’t wait to go back. More

by RBOYNTON42
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton

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Oct 03, 2024

Toyota of Scranton responded

RBOYNTON42, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us and that our team provided excellent customer service. It’s always our goal to create a professional yet easy-going environment, so we're glad that came across during your visit. We look forward to welcoming you back and continuing to provide a range of services to keep your vehicle in top shape. If you ever need anything in the meantime, don’t hesitate to reach out! Best regards, The Sales Team Toyota of Scranton

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