Matthew Hedden | Page 2

Toyota of Scranton responded

DMANETTI, Thank you for sharing this—we’re so glad to hear Andrew, Doug, and Mark made your experience a great one. It’s exactly what we strive for, and we’ll be sure to recognize them for taking such good care of you. We truly appreciate you choosing Toyota of Scranton and hope you’re enjoying your vehicle! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

FJ VOGEL, Thank you for bringing this to our attention—we’re really sorry for the lack of follow-up, as that’s not the level of communication we expect for our guests. I’m glad to share that our Sales Manager, Jake, was able to connect with you and get everything taken care of. We appreciate the opportunity to make things right and your patience throughout the process. If there’s ever anything more you need, please don’t hesitate to reach out—we’re always here to help. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JZOCC, Thank you for your kind words! We’re so glad you enjoyed the amenities and had a good experience with our team. Providing a comfortable environment and friendly, respectful service is very important to us. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Becky, Thank you so much for your kind words! We’re so glad to hear you had a great experience and that John, Patrick, and Matt took such good care of you—they’ll really appreciate the shoutout. Enjoy your new truck, and thank you again for choosing us. If you ever need anything, we’re always here to help! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MSAMPLE, Thank you so much for your kind words and for your loyalty over the past 20 years—it truly means the world to us. We’re so glad to hear that Jason continues to take great care of you and keeps you well informed throughout your visits. I’ll be sure to share your feedback with him and the entire team. We’re grateful to have you as part of the Toyota of Scranton family and look forward to taking care of you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

Hi Nuppy, Thank you for the fantastic feedback! We’re so glad to hear you experienced fast, friendly service and that our team’s product knowledge and service plan guidance made a difference. It’s wonderful to know their personality and professionalism stood out as well. We also appreciate your comments about our clean, relaxed dealership atmosphere — we work hard to create a space where our guests feel comfortable and well cared for. Thank you again for choosing Toyota of Scranton. We look forward to seeing you next time! Take care, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

SANDYCRONK, Thank you for the 5-star review and for sharing your feedback. We understand wanting to get the most value for a trade, and we truly appreciate you choosing Toyota of Scranton. We’re glad to hear you’re happy with your new vehicle and hope you enjoy it for many miles to come. If there’s ever anything we can assist with in the future, we’re always here for you. Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

LAURENCOGNETTI, Thank you for sharing your experience! We’re so glad to hear that Kyle was wonderful to work with and that our team made the process easy and pleasant. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to assisting you again in the future! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

KFLONGO91, Thank you for taking the time to share your experience. We’re so happy to hear that Jonathan made your visit a great one and that your pre-owned Highlander was serviced thoroughly and ready to go. We truly appreciate your trust in Toyota of Scranton and hope you enjoy every mile ahead. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton