Matthew Felix Thwaits
Matthew Felix Thwaits at Tucson Subaru

Matthew Felix Thwaits | Page 3

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

Contact Me
5.0
54 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

54 Reviews

Write a Review

54 Reviews of Matthew Felix Thwaits

December 11, 2023

Dealership Rating
Employee Rating

This is the top rated Subaru dealer for a reason. The people are great, they do what they say they are going to do, and are always cheerful as they do it. More

by djparkin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittney Ottaviano , Scott Gregg

Dec 18, 2023

Tucson Subaru responded

Thank you so much for the wonderful review. We love taking care of all of our Subaru family. Scott G

September 02, 2023

Dealership Rating
Employee Rating

Very pushy service employees - don't go here unless you WANT TO PAY WAY MORE! More

by finallybbs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Ford, Jesse Friedman, Jade Hilliard, Artie Gonzales, Dyleen Chavez , Jordi Acosta, Richard Drow, Philip Gil, Scott Gregg

Sep 11, 2023

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director at Tucson Subaru. We strive to provide an extraordinary service experience for every customer, every time. I am sorry if you do not feel that way. We feel it is our responsibility to provide every customer with the recommended needs of their vehicle and let them decide what they would or would not want to proceed with. We believe in full transparency and no pressure. If you would like to discuss this further, please contact me at sgregg@tucsonsubaru.com or call me at 520-290-4243. Thank you for your feedback and thank you for being a Tucson Subaru customer.

August 14, 2023

Dealership Rating
Employee Rating

This Subaru dealership is very well kept. The staff was very friendly. Estevan Rosas, was kind,patient and very professional and knowledgeable about the Subaru product he was selling us. We More

by salbeltran7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Traci Roberts, Estevan Rosas , Abby Hartranett

Aug 14, 2023

Tucson Subaru responded

We really appreciate it! Thank you!

Aug 14, 2023

Tucson Subaru responded

Thank you for the review!!! Traci

July 23, 2023

Dealership Rating
Employee Rating

Chris Valencia was patient and explained our situation very well. I had the distinct impression he was interested and wanted to get us back on the road again. More

by dieter.berninger41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia

Jul 27, 2023

Tucson Subaru responded

Thank you so much! We really appreciate it!

July 03, 2023

Dealership Rating
Employee Rating

Darla was professional, polite and was very helpful in explaining all of the controls to my new Forester. This is the second time we have visited with Darla as it's our second Forester in 3 years and she More

by roneug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Traci Roberts, Darla Muckley , Sean Johnson

Jul 03, 2023

Tucson Subaru responded

Thank you for the review!! Traci

Jul 03, 2023

Tucson Subaru responded

Thank you for your kind words and review, I appreciate it. Darla

June 25, 2023

Dealership Rating
Employee Rating

Kevin was absolutely phenomenal during my purchase. He was not only a remarkable salesman, but an ambassador. I wish I had purchased my previous vehicles from him! More

by Sigmapi21
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Tucson Subaru responded

Thank you for the Review!

Jun 26, 2023

Tucson Subaru responded

Thank you !! ; ) Louie A

Jun 27, 2023

Tucson Subaru responded

Thank you! ~Jennifer

Jul 03, 2023

Tucson Subaru responded

THANKS! _KG

June 20, 2023

Dealership Rating
Employee Rating

I needed to order a vehicle since there were none, that I wanted at the dealership. Jose is a very pleasant person to work with. He is knowledgeable about the process of purchasing a car and answered my n More

by JSnewCrosstrek
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Jose Arizaga, Terry Iseminger

Jun 20, 2023

Tucson Subaru responded

It was a pleasure helping you find your vehicle!

Jun 29, 2023

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

June 05, 2023

Dealership Rating
Employee Rating

Ok, fine. Thank you. Subaru ok taking care of issue. I am glad. The 2023 is not as good as my 2021 though More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Friedman

Jun 15, 2023

Tucson Subaru responded

Hello, I am very sorry to hear you had a less than extraordinary experience here at Tucson Subaru. We care very deeply about all of our customers and consider them family. We definitely want to make sure you are comfortable coming here and to make sure your vehicle is operating as designed and safe and reliable for you. If you would like to discuss further or there is anything I can do, please contact me, Scott Gregg, 520-290-4243 or email sgregg@tucsonsubaru.com.

Jun 15, 2023

Jean responded

Thank you. Service manager was hands on and allocated Matt as my service advisor. Matt is very professional and treated me very well. I hope he will always be my advisor

March 08, 2023

Dealership Rating
Employee Rating

quick easy reliable, willing to work with you to get the right price for the car you love More

by jericho brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Traci Roberts , Jose Arizaga

Mar 08, 2023

Tucson Subaru responded

Thank you I hope you are loving the WRX! Chris

Mar 09, 2023

Tucson Subaru responded

Enjoy the car!!!! Traci

Mar 13, 2023

Tucson Subaru responded

Thank you for the wonderful review. Let me know if I can help with your Subaru ownership.

January 27, 2023

Dealership Rating
Employee Rating

This Dealership is very professional and I know the work is done right. Always friendly. Very helpful and knowledgeable. More

by KMNeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Artie Gonzales, Chris Valencia , Jordi Acosta

Jan 27, 2023

Tucson Subaru responded

Thank you for taking the time to leave this awesome feedback! :) - Artie

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