Matthew Collins

UP FRONT AND HONEST. EVERYTHING WAS AS EXPLAINED. DEALERSHIP STAFF WHERE FRIENDLY AND HELPFUL FROM BEGINNINNG TO END. EVERYTHING WAS AS EXPLAINED. DEALERSHIP STAFF WHERE FRIENDLY AND HELPFUL FROM BEGINNINNG TO END. More

by patrick@archervw.com Verified Customer Verified Customer

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Been a customer for 10+ years, love the service and the care!! Always a pleasure doing business with Archer VW! care!! Always a pleasure doing business with Archer VW! More

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I. phoned Ro Richards for help, he called Corey. It was done, car checked out! done, car checked out! More

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Todas las personas ahí presente son muy atentas con el cliente y siempre tratan de que el cliente salga complacido cliente y siempre tratan de que el cliente salga complacido More

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From the salesman to the serviceman that cleaned the car, all great guys. Very helpful and knowledgeable. all great guys. Very helpful and knowledgeable. More

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I've been a loyal customer for several years! From Robert Archer, Patrick Hayes, Matt Collins and Cory Hayes and Peter Wong in service to Linda Davis at the reception, everyone is so helpful, pol From Robert Archer, Patrick Hayes, Matt Collins and Cory Hayes and Peter Wong in service to Linda Davis at the reception, everyone is so helpful, polite and most importantly, trustworthy! I have been recommending Archer to my family and friends for years and will continue to to do so without hesitation!👍🏻 Great job, Archer!👏🏻👏🏻👏🏻👏🏻 More

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BUYER BEWARE! Run don't walk away. Matt Collins the salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. Have to message him daily to make contact and only gives excuses. Its raining and such. Called the sales manager he said and the sales manager said he was very sorry and would have another salesman contact me. Didn't hear from anyone for 2 days. Sales manager messages at 2:30am saying to fill out the credit app which they already had and approved 2 days prior. BAD BAD BUSINESS HOLDING PEOPLES CREDIT HOSTAGE. More

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We looked at the used diesel Passats online from several dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appoin dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appointment with Matt. We showed up, looked at several Passats and a few Jettas. We told Matt what we were thinking. He gave us a fair offer on a Passat we liked. We went home to think about it. The next day we came back in. Matt had the car detailed that previous day in hopes we were buying it. We did the paper work and left with it. It went quick, no real pressure sales, and just honest business. About 3 months later the vehicle died on the freeway. We had it towed to Archer. The high pressure pump destroyed itself. Archer gave us a loaner vehicle and replaced the entire fuel system ($$$$) in the time they quoted and with out costing me a penny (warranty). They additionally did a brake job that was needed at zero cost. My story sounds like a fantasy if you've ever dealt with a dealership service department. We have suffered through Clear Lake Dodges service department so I know the horrors or bad service. My experience was a great one with Archer. I laughed it was so easy and smooth. More

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Watch out when you are buying a used vehicle from this dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their use dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their used problemed cars. I drove from Sam Antonio to Houston to look at a Jetta TDI at this dealership. Dealership claimed that the vehicle was in perfect condition and with no problems what so ever which was not accurate. I decided to look, drive and bought the vehicle after the dealership assured that this was completely checked and perfect to go. On the same day of the purchase and on my way back to San Antonio the air-conditioning went out of cool air. I called the dealership and they decided to take a look at and fix the problem so i had to drive back from San Antonio to Houston to get this checked and fixed. The same problem continued to occur with the cold air and after 3 trips from San Antonio to Houston and many complaints on this issue the dealership decided to change the AC unit. I found out from one of their employees that the parts used to fix the problems were after market parts instead of factory parts. One year after I still continue to experience the same problem over and over and the dealership is now refusing to take responsibility for the problem and their poor mechanical service. After complaining with VW corporate the dealership has confessed of using aftermarket/refurbished parts instead of VW Factory I also found out that the dealership did not placed the emissions sticker on the vehicle when sold. They finally did this. More

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Terrible Customer Service We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I look We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I looked at the car on July 22. It took until August 2 to complete the paperwork on their end and to complete the purchase of the car. During the paperwork process, the price of the car increased several times with them trying to sneak in different charges and warranties. During negotiation, our salesperson promised to order us a paint touch up pen and mail it to us. After numerous phone calls, emails and stopping by the dealership, it is six weeks later and we still do not have the promised touch up paint. I also had to go to the dealership to pick up the license plates because they did not mail them to us in a timely manner. I would NEVER work with this dealership and especially not the salesperson, Matt Collins, again. More

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