Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

5.0
60 Reviews
5.0

60 Reviews

Write a Review

60 Reviews of Matt Roy

November 22, 2024

Dealership Rating
Employee Rating

Matt in Service is knowledgeable, helpful, professional, and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day. More

by Rnrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 22, 2024

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the BMW of Shrewsbury team provided such efficient service for you. We're glad everything was taken care of smoothly, even without your presence at the dealership!

November 19, 2024

Dealership Rating
Employee Rating

High-quality service, a great waiting area, and, more importantly, a professional service advisor, Matt, who is on top of needed services. More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 20, 2024

BMW of Shrewsbury responded

We're delighted to hear that you enjoyed the high-quality service and waiting area at BMW of Shrewsbury. Matt is indeed a valuable part of our team, ensuring all services are top-notch. Thank you for your feedback!

November 17, 2024

Dealership Rating
Employee Rating

Amazing service. . loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed! More

by epsteinfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 18, 2024

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury provided you with amazing service and efficient communication. It's great to know we could resolve the brake issue in just one day! Thank you for choosing us, and drive safely!

November 15, 2024

Dealership Rating
Employee Rating

Great sales and service team. Everyone that I have dealt with is extremely genuine and honest. More

by Eric T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Kalp, Deanna Morgan, Peter Neslusan

Report | Print
Nov 15, 2024

BMW of Shrewsbury responded

Thank you for sharing this kind feedback about our sales and service teams, Eric. We appreciate your support here at BMW of Shrewsbury!

November 13, 2024

Dealership Rating
Employee Rating

Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. More

by whermans24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

Report | Print
Nov 13, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and kept you well-informed. We appreciate your feedback and look forward to serving you again in the future!

November 13, 2024

Dealership Rating
Employee Rating

The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

by Kctanker2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan , Theo

Report | Print
Nov 14, 2024

BMW of Shrewsbury responded

We're delighted to hear that Theo provided you with exceptional service at BMW of Shrewsbury! Thank you for sharing your experience, and we look forward to serving you in the future.

November 10, 2024

Dealership Rating
Employee Rating

Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan , Sam

Report | Print
Nov 11, 2024

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

Nov 10, 2024

Mansourantone responded

Thank you

November 03, 2024

Dealership Rating
Employee Rating

And happy with the work they do they very professional I recommend BMW Shrewsburyyou that’s why I always go back More

by sabinojj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 04, 2024

BMW of Shrewsbury responded

Thank you for your recommendation! We're delighted to hear that you're pleased with the professional service at BMW of Shrewsbury. We look forward to welcoming you back again soon!

Nov 07, 2024

sabinojj1 responded

Thank you i’m going back soon for another service thank you for the care

October 30, 2024

Dealership Rating
Employee Rating

Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

Report | Print
Oct 30, 2024

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

October 29, 2024

Dealership Rating
Employee Rating

As usual I was cared for like a member of the family. Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this More

by Elizabeth Van Atten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan , Sam and Ed

Report | Print
Oct 29, 2024

BMW of Shrewsbury responded

Elizabeth, we're delighted to hear that Deanna, Sam, and Ed made you feel like family at BMW of Shrewsbury. Your trust and confidence mean the world to us! Thank you for your kind words.

1
2
...
6

Dealership Inventory (174 Vehicles)

used 2019 Cadillac CT6 car, priced at $32,994
2019 Cadillac CT6
used
Crystal White Tri-Coat exterior
Automatic
All-wheel Drive
$32,994
View Details
used 2020 Land Rover Range Rover Velar car, priced at $33,183
2020 Land Rover Range Rover Velar
used
Black exterior
Automatic
Four-wheel Drive
$33,183
View Details
used 2022 BMW X5 car, priced at $49,995
2022 BMW X5
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
$49,995
View Details
used 2022 BMW M8 car, priced at $91,950
2022 BMW M8
used
Brands Hatch Gray Metallic exterior
Automatic
All-wheel Drive
$91,950
View Details
used 2024 Audi SQ7 car, priced at $98,950
2024 Audi SQ7
used
Daytona Gray Pearl Effect exterior
Automatic
All-wheel Drive
$98,950
View Details
new 2025 BMW X3 car, priced at $57,335
2025 BMW X3
new
Arctic Race Blue Metallic exterior
Automatic
All-wheel Drive
$57,335
View Details
View All Inventory