Matt Kiscellus
Matt Kiscellus at Russ Darrow Kia of Wauwatosa

Matt Kiscellus

General Manager

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

2.8
6 Reviews
2.8

6 Reviews

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6 Reviews of Matt Kiscellus

April 02, 2025

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Employee Rating

I will never ever buy another vehicle from Russ Darrow kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300, More

by ALMAPAYNE4966
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 02, 2025

Dealership Rating
Employee Rating

I will never ever buy another vehicle from Russ Darrow kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300, More

by ALMAPAYNE4966
Recommend Dealer
No

March 27, 2025

Dealership Rating
Employee Rating

I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day More

by GREGGL69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 30, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

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Russ Darrow was an amazing experience in the time of need . Thank you for your help More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

February 16, 2025

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Great customer service. Excellent attention to detail from start to finish. Should Absolutly shop here again. More

by DUSTIN.LECLAIRE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lamont Games, Bernardo Solano

Feb 16, 2025

Russ Darrow Kia of Wauwatosa responded

Dustin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

January 21, 2025

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Employee Rating

My wife and I were shopping for a car and saw one on the internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtai More

by Will never buy from Russ Darrow!
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Sherman Thompson

Jan 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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