Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover | Page 7

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.9
143 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 10 mos

Industry Experience

19 yrs, 3 mos

Languages Spoken

English English

4.9

143 Reviews

Write a Review

143 Reviews of Matt Hoover

February 01, 2026

Dealership Rating
Employee Rating

Dealing with the service department at Brogden is always an easy experience. Matt and everyone who works there are top notch and treat you with respect. More

by t.hansen68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel

Feb 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that your experiences with our service department at Robert Brogden's Olathe Buick GMC have been easy and respectful. Matt and the team work hard to provide top-notch service, and your feedback truly means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

January 30, 2026

Dealership Rating
Employee Rating

The service was great. Matt’s diagnosis and communication before and after the repair was completed was appreciated. More

by TCHADWICK7866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We're glad to hear you had a great experience with our service at Robert Brogden's Olathe Buick GMC. It's wonderful to know that Matt's diagnosis and communication made a positive impact. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 25, 2026

Dealership Rating
Employee Rating

They were very accommodating. They Made it easy for me to have my truck serviced. More

by NEWPORT5620
Recommend Dealer
Yes

Other Employees Tagged: Sam Skid

Jan 25, 2026

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We’re glad to hear our team was able to make servicing your truck easy and accommodating. At Robert Brogden’s Olathe Buick GMC, we truly appreciate the opportunity to take care of your vehicle, and we look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

Dealership Rating
Employee Rating

Matt was nice and the truck is in for a shake and a squeak for a brand new truck. the issues did not get resolved and the truck needs to go back a week later. to see if we can find the issues. More

by jason@smsofkc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Jason. We appreciate your feedback regarding the concerns with your new truck. It's great to hear that Matt was nice, but we understand the frustration of having ongoing issues. We encourage you to contact Robert Brogden's Olathe Buick GMC so we can assist you further in resolving these concerns. Your satisfaction is important to us, and we want to ensure your truck is in perfect condition. Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

Dealership Rating
Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

Dealership Rating
Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry

Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

Dealership Rating
Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Over the years I have had several vehicles that Brogden has serviced. The service has always been first rate. More

by bzavala0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your continued trust in Robert Brogden's Olathe Buick GMC for servicing your vehicles. It’s great to hear that you have consistently received first-rate service. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 18, 2025

Dealership Rating
Employee Rating

Excellent customer service. Assisted with all concerns. Repetitive manufacturing issue that seems to have been fixed. More

by mel.mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you received excellent customer service at Robert Brogden's Olathe Buick GMC. We're glad to know that your concerns were addressed and that the manufacturing issue has been resolved. We appreciate your feedback and look forward to assisting you with any future needs. Please feel free to reach out anytime! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

Dealership Rating
Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. More

by WILLIAMPBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Dec 16, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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