Matt Hadziahmetovic

I purchased a 2024 used Dodge Ram from Napleton Arlington Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post pu Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post purchase the truck was only used for driving locally to/from home and train station and the truck bed cover was not used/touched. Upon driving the truck on the highway for the first time (1/19/25) (with my wife and 2 young daughters), once the truck up got up to 65pmh, the truck bed cover (BAKflip G2) immediately flew off the back of truck and almost caused subsequent accidents to cars driving directly behind the truck at the time. Upon researching the truck bed cover make and model it is clear that there are supposed to two flat bolts with rubber washers that secure the cover (cab side) to silver slotted brackets underneath. To the extent the bolts came loose/detached, they would have fallen into the bed of the truck based on how they are installed up into the metal brackets; however, there were no bolts in the bed of the truck. Upon contacting the dealership and reporting the incident, the dealership communicated (specifically the GM, Matt Hadziahmetovic) that it takes no responsibility for selling a truck that had a bed cover not properly installed / checked and posed a major safety hazard. Additionally, the dealership refuses to repair the truck / provide a replacement cover (cost ~$1,350 for new cover uninstalled). Ultimately the dealership was happy to advertise and sell the truck as having a truck bed cover, but not care about checking the safety of the truck bed cover before letting a customer purchase and drive off with a large safety concern and zero attempt at trying to make things better after the becoming aware of the issue. I hope others can read this and take this into consideration when assessing how vehicles may be sold at Napleton Arlington Heights dealership and dealt with by its GM. More

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I have continued to go to this dealership and I don’t know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge me money. I was just there today for a faulty gas tank/ gas pump constantly clicks when trying to fill up. And they said they tried to get gas and it didn’t take any gas. I was at half a tank and when I talked to the service advisor Emiliano . He said it was full. That was the issue I struggle to get gas and I explained this to them multiple times. And they said they couldn’t do anything till I come back with less gas. Makes no sense. They waste your time and take your money. Stay away!!!! More

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Aterick was a phenomenal sales associate, he made the car buying experience enjoyable. Professional, polite, thorough, and efficient. Couldn't have asked for a better salesman to handle my purchase. Give thi buying experience enjoyable. Professional, polite, thorough, and efficient. Couldn't have asked for a better salesman to handle my purchase. Give this man a raise!! He truly deserves it. More

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I had a great experience with the purchase of my 2024 Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy and simple. I will highly recommend Napleton Chrysler, Dodge Jeep to all my family and friends. Best vehicle purchase anywhere. More

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

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Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered with a full wrapped warranty on our RAM (and maintenance and tire and wheel protection, too) Can’t say enough great things about the team here. Ask for Joey and Kissy when you stop in. More

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This was my first time buying a Jeep at this dealership! All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fanta All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fantastic. My 2024 Black Willys Jeep Wrangler is amazing and love driving it. The entire process was smooth and at no point was I pressured to purchase a vehicle. The dealership is clean and has a friendly environment. I would highly recommend using this dealership for your next Jeep purchase! Thank you Sam R ( Realtor ) AA More

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