Matt Hadziahmetovic
Matt Hadziahmetovic at Napleton's Arlington Heights Chrysler Dodge Jeep Ram
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Matt Hadziahmetovic

General Manager

Napleton's Arlington Heights Chrysler Dodge Jeep Ram

1155 W Dundee Rd
Arlington Heights, IL 60004

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3.4
5 Reviews

Languages Spoken

Bosnian Bosnian

English English

3.4

5 Reviews

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5 Reviews of Matt Hadziahmetovic

August 28, 2024

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Employee Rating

I had a great experience with the purchase of my 2024 Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy More

by Frankvitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Goldman

Aug 31, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Congratulations on your new car, Frankvitt! Thank you kindly for your amazing feedback. It is great to hear our Staff was easy and pleasant to work with. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

July 30, 2024

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Employee Rating

Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t More

by mattlowery1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (847) 298-0900 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 18, 2024

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea More

by mmaynard881
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 20, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Melissa, thank you so much for taking time to write this review. We are sorry to hear you are experiencing mechanical issues with your vehicle. I would like to mention that customer satisfaction is of our outmost importance, which is why we have a thorough process in place for all of our sold customers. After your purchase there were many unsuccessful attempts made to contact you. We finally spoke with you on 6th of January 2023 where you expressed how great everything was with your vehicle. Multiply follow up were made thru out the pass year and a half but unfortunately we were only able to leave voice mails in hopes of receiving call back. The first record of you contacting the dealership the dealership was on February 12 2024 where you requested warranty information because your check engine light recently went on. Please feel free to give us a call if you need any additional information on extended warranties you have purchased for your vehicle. We will be happy to provide that. Regards, Marta Nilles Customer Relations Manager Naplwton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Apr 20, 2024

mmaynard881 responded

If you are all about best servicing your customers then why didn’t you call me back to resolve this situation. I have my warranty information, and that’s not what I’m requesting. If you read my compliant or spoke to your team regarding the issues I’m experiencing with my Jeep you would understand that I have been experiencing electrical issues that are making make vehicle unsafe to operate. I’m asking for it to be fixed. My Jeep had over 80 error codes when it is brought in to be serviced. This is unacceptable for a vehicle that was just purchased. Don’t waste more of my time. Pick up the phone and have the curtesy to call me back.

March 14, 2024

Dealership Rating
Employee Rating

Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w More

by chloe.a.broady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Youseph, Michael Allegretti , Kissy Freeman

Mar 15, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Chloe.a.broady! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

March 08, 2024

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Employee Rating

This was my first time buying a Jeep at this dealership! All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fanta More

by Trax2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Clemmensen, Alex Goldman , Finance Department, Zach Sales, Joanne Service, Jessica Service

Mar 11, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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