Matt Gilbert
Matt Gilbert at W&L Subaru
Refer Me

Matt Gilbert

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

Contact Me
4.7
19 Reviews
4.7

19 Reviews

Write a Review

19 Reviews of Matt Gilbert

May 13, 2025

Dealership Rating
Employee Rating

Fast, efficient, good customer service. Service manager was pleasant and had good communication. Very pleased. More

by cklinetob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2025

Dealership Rating
Employee Rating

W&L auto care is always fast and all your technicians and office staff appear happy and eager to do their work. That fact lends itself to the quality culture that must be present at W&L. You are always our f More

by Patrick Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

W&L Subaru responded

Thanks so much, Patrick! If you need anything at all just let us know!

May 02, 2025

Dealership Rating
Employee Rating

I was told by W&L that work needed to be done to pass inspection. I had recently had an oil change somewhere else. They were going to inspect my car. But I said I'd go to W&L for the 'free' inspection. B More

by Julie
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

May 02, 2025

W&L Subaru responded

Thank you for sharing your experience. We understand how important a smooth inspection process is, and we regret that your visit did not meet your expectations. Our team is committed to providing thorough and honest assessments to ensure safety and compliance. If you have any questions or concerns, feel free to reach out. Thanks again for your feedback, and have a great day.

April 30, 2025

Dealership Rating
Employee Rating

Went for 12000 mile oil change. Was very busy but was done lot faster than I thought it would take. More

by hmarvsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

W&L Subaru responded

Thanks so much for your business!

April 11, 2025

Dealership Rating
Employee Rating

Matt greeted me as soon as I pulled up, asked when I needed the car back. Very pleasant and professional. I used a loaner car, that was quick and easy everything ready for me. Couldn't have been beater More

by butterflyplc
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 16, 2025

W&L Subaru responded

Thanks for reviewing your experience in service! We appreciate the feedback!

March 28, 2025

Dealership Rating
Employee Rating

Extremely friendly & professional service department. I still appreciate the time they drove to me, with a dead battery, and gave me a loaner! More

by Karim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

W&L Subaru responded

We are thrilled that you enjoyed our free loaner car perk. Thanks for posting your thoughts online!

March 27, 2025

Dealership Rating
Employee Rating

My first time for service. Everything went well. All staff members I encountered were courteous and helpful. More

by Jim R
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Mar 28, 2025

W&L Subaru responded

Thanks, Jim!

March 26, 2025

Dealership Rating
Employee Rating

Great service love that they come get my vehicle at GEISINGER and deliver it when finished. Thanks to Roy beck for receiving my texts in the morning where I park More

by treic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

W&L Subaru responded

Thanks so much for the review! We're delighted you enjoy our free customer pickup-and-delivery valet for service!

March 24, 2025

Dealership Rating
Employee Rating

Matt Worked with. Me with the problem and was very helpful . He kept us informed with what was needed More

by mfollmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

W&L Subaru responded

Thank you so much for the review!

March 22, 2025

Dealership Rating
Employee Rating

Tony B went above and beyond to schedule me in quick and get me a loaner. Mechanic did everything I needed. #SuabruForDaWin More

by ian.marshall322
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Mar 26, 2025

W&L Subaru responded

Thanks so much for the review! It was our pleasure providing the free service loaner!

1

Dealership Inventory (497 Vehicles)

used 2018 Subaru Forester car, priced at $15,842
2018 Subaru Forester
used
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2022 Subaru Forester car, priced at $25,994
2022 Subaru Forester
used
Autumn Green Metallic exterior
CVT
All-wheel Drive
used 2019 Subaru Outback car, priced at $17,963
2019 Subaru Outback
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
used 2024 Subaru Outback car, priced at $31,991
2024 Subaru Outback
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
used 2024 Subaru Impreza car, priced at $28,862
2024 Subaru Impreza
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $33,443
2025 Subaru Crosstrek
new
Crystal Black Silica exterior
CVT
All-wheel Drive