Matt Franceschini

Lance and the rest of the team are always very helpful and keep my service on track. Great team and keep my service on track. Great team More

by 279JBUNCE Verified Customer Verified Customer

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We've worked with Matt in the service department for years; he is amazing! He is friendly and knowledgeable; we trust him completely. years; he is amazing! He is friendly and knowledgeable; we trust him completely. More

by anperez1 Verified Customer Verified Customer

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I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very rude a very disrespectful employee that shouldn't be working as a front line employee and is a poor representation of the dealership. If I had to deal with him every time I needed to go to the service department I would never buy a another car or recommend one from that dealership. More

by Will Vass Verified Customer Verified Customer

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We live Hyundai. We have bought 4 cars from them and plan on going back We have bought 4 cars from them and plan on going back More

by LOVESHARKS20006 Verified Customer Verified Customer

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Service writer and staff was pleasant and explanations for work was sufficient. Recall service took 3 hours, estimate was for 90 minutes for work was sufficient. Recall service took 3 hours, estimate was for 90 minutes More

by Tom K Verified Customer Verified Customer

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I had an appointment for recall services, and then asked to add on a tire repair. They confused my husband’s car with mine, and told me that the recalls had been done already. I waited for an hour and a hal to add on a tire repair. They confused my husband’s car with mine, and told me that the recalls had been done already. I waited for an hour and a half past the appointment time for them to even start the tire repair, and then they realized the recalls were not done on my car yet, and that I would have to come back on another day. It seems like appointments are not valid, and you still wait around like you would for a walk-in service. More

by megan.h.lundy Verified Customer Verified Customer

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Had a slow leak in my tire when I purchased the car (certified used). Cover by nitrofill, they offered to get me a free tire but charge me $50 to shave it down to be a worn as the other tires. Shouldn' (certified used). Cover by nitrofill, they offered to get me a free tire but charge me $50 to shave it down to be a worn as the other tires. Shouldn't this have been the responsibility of the dealership as a certified used car? More

by ZENNFIST Verified Customer Verified Customer

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Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

by jayschauer Verified Customer Verified Customer

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Quick, easy and friendly service team at this dealership. Thank you for the many years of great service! Thank you for the many years of great service! More

by Deb B Verified Customer Verified Customer

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Matt in service is the best. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. More

by DON.HAWKEYE.ADAMS Verified Customer Verified Customer

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