Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 50

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

March 30, 2023

Dealership Rating
Employee Rating

Good but they lost my prescription glasses for driving. But good service plus up to date More

by EVETT_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

March 29, 2023

Dealership Rating
Employee Rating

The best in the area waiting room comfortably and the staff was on top 👌 of it they completed the job at a reasonable time More

by JIMMYMCRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2023

DCH Wappingers Falls Toyota responded

Jimmy, thank you for the excellent five-star review! We truly appreciate your kind words and hope to see you again soon.

March 27, 2023

Dealership Rating
Employee Rating

Very polite. However very expensive and didn’t have parts ready available. Labor fees charged individually and left car there. Didn’t put info on oil change on More

by BDESIMONE35
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 28, 2023

DCH Wappingers Falls Toyota responded

Good morning BDESIMONE35, I'm very sorry to hear your experience was not our 5-star standard. I would hear more of what happened. Please contact me at your earliest convivence. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

March 25, 2023

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Employee Rating

Service was great. Looking forward to go back. did an inspection in an oil change but did not get my oil change sticker for the windshield but call back and they said t More

by WILL.JO58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 27, 2023

DCH Wappingers Falls Toyota responded

Will, thank you for the excellent five-star review! It's a pleasure to know our team went above and beyond to assist you and make your experience a memorable one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

March 24, 2023

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Good work and a comfortable place for people to wait. This is my second car to lease here and very happy. More

by CTHOMPS56
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

Mar 27, 2023

DCH Wappingers Falls Toyota responded

Thank you for your kind words and loyalty to our dealership!

March 23, 2023

Dealership Rating
Employee Rating

I have to thank Matthew Rivera ( service) for being so patience and understanding my concern with an issue i had stated before and no one was able to track it. Although he is quiet ( ha ha) he is More

by DLOOVE75
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for the great feedback regarding your recent experience with Matthew!

March 23, 2023

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Employee Rating

Service was quick and efficient. Everything was explained clearly and I was informed of my options. More

by JOEMASOPUST4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for the five-star review, Joe! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

March 21, 2023

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Employee Rating

It was a great experience the team went above and beyond. They took great care of me More

by anthonygalella
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer

Mar 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 21, 2023

Dealership Rating
Employee Rating

Great service… Had a hitch and wiring harness installed. Job completed on time.. courtesy ride was timely. More

by ljeanniepc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 20, 2023

Dealership Rating
Employee Rating

They managed to give me my appointment when I needed it. My only complaint was it 1 and 1/2 hours for just an oil change. More

by stanperl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2023

DCH Wappingers Falls Toyota responded

Hello Stanperl, I'm Happy to hear that we got you in, however not so happy it took so long. Please accept our apology. It should never take that long, or we should have been up front if things were running behind. Thank you, Ben Carlson 845-296-4261

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