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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 49

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

April 05, 2023

Dealership Rating

Employee Rating

The service was great, nice people and efficient. I would highly recommend them to friends and family. I would highly recommend them to friends and family. More

by Joseph

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 04, 2023

Dealership Rating

Employee Rating

The team at DCH Wappingers Falls Toyota provided Very thorough and professional service. I appreciated it. thorough and professional service. I appreciated it. More

by bmakous

Verified Customer

Recommend Dealer

Yes

Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

It's really great to hear that our team provided you with great service, thanks!

Apr 04, 2023 -

bmakous responded

Yes this is correct

April 04, 2023

Dealership Rating

Employee Rating

The team provided great client service i scheduling an appointment and keeping us abreast of updates throughout. appointment and keeping us abreast of updates throughout. More

by Mhkokoriko

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with our team! We are so glad that everyone was so helpful during your service visit!

April 04, 2023

Dealership Rating

Employee Rating

Everything went well with only one lingering question; at my service in November you mentioned that I needed service on my rear suspension but with this recent service you said everything was good. This lea my service in November you mentioned that I needed service on my rear suspension but with this recent service you said everything was good. This leaves me with having trust issues with your mechanics More

by breven96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 04, 2023

Dealership Rating

Employee Rating

Everyone is very friendly and good teamwork always. Even on the bad days… I like it Even on the bad days… I like it More

by kay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, Mary Berenguer, David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Melissa Tyler, Jason Gasiunas , Jennifer Korwatch

Apr 04, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 01, 2023

Dealership Rating

Employee Rating

The service rep was outstanding, courteous, thoughtful, friendly professional, and knowledgeable.The service was outstanding friendly professional, and knowledgeable.The service was outstanding More

by ade1946

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 01, 2023

Dealership Rating

Employee Rating

The wait was a bit long but it was worth the good news. I appreciate their thoroughness. I appreciate their thoroughness. More

by ERI9000144

Verified Customer

Service Time

Recommend Dealer

Yes

Apr 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 31, 2023

Dealership Rating

Employee Rating

\My service was for wheel rotation. It took 2.5 hours to do. That is very unacceptable to me. Mind you I thought I needed an oil change also. Nut i was informed that I did not at this t It took 2.5 hours to do. That is very unacceptable to me. Mind you I thought I needed an oil change also. Nut i was informed that I did not at this time. Can you imagine how long I would have been there. More

by BillyAlex4614

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Apr 06, 2023 -

DCH Wappingers Falls Toyota responded

March 30, 2023

Dealership Rating

Employee Rating

Everything I needed repaired was taken care of with kindness. Thank you for your service. kindness. Thank you for your service. More

by mlpryor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Mar 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and provide you with great service.

March 30, 2023

Dealership Rating

Employee Rating

Great service and a wonderful personal very efficient,l recommend that company to my family and friends. recommend that company to my family and friends. More

by Ramon mejia

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Mar 31, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

Apr 04, 2023 -

Ramon mejia responded

You welcome

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