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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
453 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

12 yrs, 7 mos

Languages Spoken

English English

4.8

453 Reviews

Write a Review

453 Reviews of Mathew Rivera

September 22, 2024

Dealership Rating
Employee Rating

Judy Deems was very professional great personality she was awesome and knows what she’s doing More

by dolmo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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September 22, 2024

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Employee Rating

Great service for my jeep the work was done in less then 30 minutes thank you Thomas 😊 More

by BZOUHAIR354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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September 21, 2024

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Employee Rating

friendly an an professional waiting time was reasonable checking in time was made easy, I would recommend this dealership to my family members More

by UGOJWT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 22, 2024

DCH Wappingers Falls Toyota responded

We’re so glad to hear that you found our team friendly and professional! It’s great to know that the waiting and check-in times were reasonable and convenient for you. Thank you for your recommendation; it means a lot to us! If you or your family members need anything in the future, feel free to reach out.

September 21, 2024

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Employee Rating

Great customer service everything went well. Thank you. well recommend it. They took a little bit over an hour but everything is OK. More

by Josea72548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 22, 2024

DCH Wappingers Falls Toyota responded

We’re glad to hear you had a positive experience with our customer service! Thank you for your recommendation, and we appreciate your understanding regarding the timing. If you need anything else or have any questions, feel free to reach out!

September 18, 2024

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Employee Rating

Brought the truck in waited a short time every thing was done. The staff was very courteous. More

by Icefish73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your visit was efficient and that our staff provided courteous service. We appreciate your support and look forward to seeing you again!

September 17, 2024

Dealership Rating
Employee Rating

Friendly an made sure I knew what was happening with my car,didn’t wait long More

by chiquinhobarros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

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Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you found our service friendly and efficient, and that you were well-informed about your car. If you need any further assistance, feel free to reach out. We look forward to serving you again!

September 17, 2024

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Employee Rating

Matt Rivera always goes above and beyond to make sure everything on my car is taken care of, he makes the service experience a trustworthy experience More

by dionizio52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael O'Hare, Thomas Hackett, Melissa Tyler, Dylan Abell, Jason Gasiunas

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Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Rivera consistently goes above and beyond and makes your service experience trustworthy. We appreciate your support and look forward to assisting you again!

September 17, 2024

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Employee Rating

Under the situation I was very pleased with Mathew as he guide me to speak with my insurance to see if the were covering my problem but a week later the insurance framed my car totaled do to rodent damage! More

by abuela1952
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad Mathew could assist you with your insurance, even though the situation turned out to be challenging. We understand how frustrating this must be and are here to help if you need anything further during this process. Please don’t hesitate to reach out.

September 16, 2024

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Employee Rating

They are fast friendly and caring they take time to explain the problem and what they're going to do to solve it I'm very pleased More

by Stoddard's 81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re delighted to hear that you had a positive experience and that our team was able to address your concerns effectively. If you need any further assistance or have more questions, feel free to reach out. We appreciate your feedback!

September 14, 2024

Dealership Rating
Employee Rating

Overall personable and accommodating. Bought my second Toyota from them. As always at DCH never pushy and always friendly, from the sales team to the service team. Would highly recommend More

by KONNECTED6101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Michael Newsham, Dylan Abell

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Sep 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you had a great experience buying your second Toyota with us. It's fantastic to know that our friendly, no-pressure approach made your visit enjoyable from start to finish. We appreciate your recommendation and look forward to serving you again in the future!

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