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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
445 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

12 yrs, 7 mos

Languages Spoken

English English

4.8

445 Reviews

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445 Reviews of Mathew Rivera

September 16, 2024

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Employee Rating

They are fast friendly and caring they take time to explain the problem and what they're going to do to solve it I'm very pleased More

by Stoddard's 81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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September 14, 2024

Dealership Rating
Employee Rating

Overall personable and accommodating. Bought my second Toyota from them. As always at DCH never pushy and always friendly, from the sales team to the service team. Would highly recommend More

by KONNECTED6101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Michael Newsham, Dylan Abell

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Sep 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you had a great experience buying your second Toyota with us. It's fantastic to know that our friendly, no-pressure approach made your visit enjoyable from start to finish. We appreciate your recommendation and look forward to serving you again in the future!

September 10, 2024

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Employee Rating

Very friendly and helpful, made me feel comfortable. My car is so smooth now. !!!thanks. More

by Amanda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 10, 2024

DCH Wappingers Falls Toyota responded

Thanks so much for your kind words! We're thrilled to hear your car is running smoothly and that you felt comfortable. If you need anything else, just let us know!

September 09, 2024

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Employee Rating

My dealer Thomas was very helpful keep me informed, while i waiting services was done quickly and car is running as it should be over all good job done. More

by lucjames0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

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Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Thomas provided great service and kept you well-informed! We're also glad to know that your car is running smoothly. If you need anything else or have any questions, feel free to reach out. Thanks for your feedback!

Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear Thomas provided excellent service and kept you informed throughout the process! It’s great to know your car is running smoothly. If you need anything else, we’re here to help. Thanks for your feedback!

September 09, 2024

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Employee Rating

Friendly, efficient and punctual service experience. They did what they said they would do, when they said they would. More

by jjf56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re delighted to hear you had a friendly, efficient, and punctual service experience. It’s great to know we delivered on our promises. If you need anything else, just let us know!

September 06, 2024

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Employee Rating

Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you More

by luxythania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 06, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We truly appreciate your support and will continue to strive for excellence in everything we do. If you ever need anything in the future, we're here to help!

September 01, 2024

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Employee Rating

Overall the work done was adequate. The cover for the battery and the tire was not put into its place. More

by PARIMALMEHPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett , Matthew Maffucci

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Sep 01, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was adequate, but we apologize for the oversight with the battery cover and tire. We’ll address this immediately and ensure it’s corrected. Please feel free to contact us if you need further assistance. Thank you for bringing this to our attention!

August 31, 2024

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Employee Rating

I feel scammed. Not this time, but I was told this was my last covered check up, but when I first came I asked for the oil to be changed as well. Come to find out th More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 31, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 29, 2024

Dealership Rating
Employee Rating

Judy took care of me right away. She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Aug 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that Judy provided such excellent care and kept you informed throughout the process. It’s great to know she addressed your concerns with professionalism and empathy. We’re thrilled you’re satisfied with the results.

August 29, 2024

Dealership Rating
Employee Rating

DCH Wappingers Toyota always takes care of me! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! More

by JASONGRASSICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Aug 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty to DCH Wappingers Toyota! We’re thrilled to hear that Matt and the service team consistently provide you with easy and fast service. It’s always a pleasure to assist you. Enjoy your new car, and we look forward to seeing you again!

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