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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
418 Reviews

Dealership Experience

3 yrs

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

4.8

418 Reviews

Write a Review

418 Reviews of Mathew Rivera

June 19, 2024

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Employee Rating

It was a streamlined process with comfortable waiting room and helpful reps, the only drawback is it took almost 3 hours to complete. More

by ndsvivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

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Jun 19, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that you found our waiting room comfortable and our representatives helpful during your visit. We understand that the wait time of nearly 3 hours was longer than expected, and we apologize for any inconvenience caused. Your feedback helps us improve, and we'll work on optimizing our processes to better serve you in the future. If there's anything else we can do for you, please let us know.

June 18, 2024

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Employee Rating

Very professional and courteous. Also do not push unneeded things on you. I am quite comfortable that I am getting quality care. More

by SALTROTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
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Jun 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you appreciate our professional and courteous service. Providing quality care without unnecessary upselling is our priority. We look forward to continuing to serve you!

June 09, 2024

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The service department took great care of the car and unexpectedly shared there were free service options that I took advantage of. Very honest and helpful More

by Prcapone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 09, 2024

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a positive experience with our service department! It's great to know that they took such good care of your car. We always aim to provide honest and helpful service, and we're glad you were able to take advantage of the free service options. If there's anything else we can assist you with, please don't hesitate to let us know.

June 09, 2024

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Employee Rating

Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
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Jun 09, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 08, 2024

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Employee Rating

Outstanding service, Matt was great. We are very happy with DCH. Service was prompt and Matt was informative and honest. More

by featherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 09, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Matt provided you with outstanding service. We take pride in our team's ability to deliver prompt and informative service while maintaining honesty and transparency. If you ever need anything else, please don't hesitate to reach out.

June 06, 2024

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Employee Rating

Mathew is the best. ..always professional and prompt. He does his best to help the customer which is refreshing given my experience at other dealerships. Thank you. More

by jtravler52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 06, 2024

DCH Wappingers Falls Toyota responded

"Thank you for your kind words! We're thrilled to hear that Mathew provided you with professional and prompt service. We strive to go above and beyond for our customers, and we're glad to hear that Mathew's dedication made a positive impact on your experience. We truly appreciate your feedback and your trust in us."

June 06, 2024

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Employee Rating

Matthew is always alert, friendly, responsive, knowledgeable, quick to explain clearly, He is the best at his job! More

by WAYNE.LAVENDER
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Workmanship
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Service Communication
Recommend Dealer
Yes
Helpful
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Jun 06, 2024

DCH Wappingers Falls Toyota responded

Thank you for your glowing review! We're thrilled to hear that Matthew consistently provides excellent service, showcasing his alertness, friendliness, responsiveness, and knowledge. We're lucky to have him on our team, and we appreciate your recognition of his exceptional skills. Your satisfaction is our priority, and we look forward to serving you again!

May 28, 2024

Dealership Rating
Employee Rating

Matthew and the team at DCH Toyota are professional and efficient. I will continue to bring my vehicle there for further maintenance. More

by ACALEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 28, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience with Matthew and the team at DCH Toyota! We're glad to hear that they provided you with professional and efficient service. We look forward to serving you for your future maintenance needs. If you need anything else, please don't hesitate to reach out. Thank you for choosing DCH Toyota!

May 28, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Matthew and our team at DCH Toyota provided professional and efficient service. We look forward to serving you for your future maintenance needs. If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

May 26, 2024

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Employee Rating

The dealership made purchasing the car easy. They also followed up and immediately corrected 2 issues. This is my 7th car purchased at DCH. More

by THINKPAD1A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Dylan Abell

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May 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty! We're pleased to hear the car purchasing process was easy and that any issues were promptly resolved. We appreciate your trust in us for your 7th car purchase at DCH!

May 21, 2024

Dealership Rating
Employee Rating

Prompt Service with Extensive communication and Helpful Friendly Staff! On Time and Through with Everything More

by MACKEY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
Report | Print
May 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you received prompt service and found our communication extensive and our staff helpful and friendly. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊🚗

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