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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 38

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

October 06, 2023

Dealership Rating

Employee Rating

Always reliable and great customer service. Purchased a vehicle from this location and will definitely recommend DCH to anyone interested in purchasing a new vehicle. Purchased a vehicle from this location and will definitely recommend DCH to anyone interested in purchasing a new vehicle. More

by DESIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your experience was worthy of five stars.

September 30, 2023

Dealership Rating

Employee Rating

I was happy with your advisor Matt Rivera very friendly showing me the bideo thanks showing me the bideo thanks More

by darcelguido

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Matt Rivera was able to take care of your vehicle in a timely manner!

September 28, 2023

Dealership Rating

Employee Rating

What I do realize all the time is the service charges are higher than the cost of minor parts like brake system and suspensions higher than the cost of minor parts like brake system and suspensions More

by KOFIKONTOH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Sep 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 25, 2023

Dealership Rating

Employee Rating

Good a attention, fats, good car availability access to credit for any car you want credit for any car you want More

by FRANCIS JIMENEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin McCarthy

Sep 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

September 19, 2023

Dealership Rating

Employee Rating

Everyone was very helpful and courteous. They explained what was wrong and fixed it fast They explained what was wrong and fixed it fast More

by acbevacqua

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Sep 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 19, 2023

Dealership Rating

Employee Rating

Your service department is way to slow and expensive. Not going to come back for service Not going to come back for service More

by horsinaround56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 20, 2023 -

DCH Wappingers Falls Toyota responded

September 16, 2023

Dealership Rating

Employee Rating

Toyota gave me a report on the car I thought I would be there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyot there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyota More

by SMILER1113

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Sep 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 12, 2023

Dealership Rating

Employee Rating

Salespeople and everyone there were extremely helpful , knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer More

by Rick Pina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas

Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 12, 2023

Dealership Rating

Employee Rating

The service was accurate and seemed fine. The people were friendly and knowledgeable. The place was clean The people were friendly and knowledgeable. The place was clean More

by JRNELS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 09, 2023

Dealership Rating

Employee Rating

DHC Wappingers got me quickly, sent me a video of what was wrong and fixed it quickly and correctly was wrong and fixed it quickly and correctly More

by picarde2455

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 10, 2023 -

DCH Wappingers Falls Toyota responded

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