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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 15

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

September 02, 2025

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Employee Rating

Always courteous and respectful here. They do awesome work, and get you out on time. Will always go to them as I have for the past 7 years More

by sabreu112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty over the past 7 years! We're so glad to hear that you've consistently experienced courteous service, quality work, and timely appointments. We truly appreciate your trust and look forward to serving you for many more years to come!

August 31, 2025

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Employee Rating

The work was done professionally and promptly the facility is clean the communication between the tech and I was clear. Thanks More

by vinras3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bartko

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Aug 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're happy to hear the work was done professionally and promptly, and that the communication with our tech was clear. We appreciate your feedback and look forward to serving you again!

August 26, 2025

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Employee Rating

Great service great people: The associates I dealt with were pleasant. I would recommend the place More

by piinkdiamondz221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad you had a great experience with our team and truly appreciate your recommendation. We look forward to serving you again!

August 26, 2025

Dealership Rating
Employee Rating

Everything went really good The staff was always there helping me and letting me know what’s going on with my car More

by LENYN20006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas, Judy Deems, Lauren Fusaro

Print
Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went smoothly and that our team kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

August 22, 2025

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Employee Rating

Polite and friendly staff anytime you come in. Always willing to help with your needs. Thought I had an appointment online but I hadn't done it quite right so they got me set up with the next avai More

by ROSSROHLA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sorry, don't Remer the names

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Aug 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad our team was able to assist and get you scheduled quickly, even with the mix-up. It's wonderful to hear that you find our staff polite, friendly, and always willing to help. We appreciate your feedback and look forward to assisting you again in the future!

August 20, 2025

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Employee Rating

Amazing service! They helped me after Prestige Toyota left me with leaking engine oil after a routine maintenance. DCH Wappingers Falls Toyota helped me by accepting More

by BusyBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Print
Aug 21, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled our team could help get your car fixed quickly and provide updates every step of the way. We appreciate your trust and look forward to serving you for all your future service needs!

August 19, 2025

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Employee Rating

Waited 3 hours for a repair to be done and they forgot to repair part of it. I also had to wait weeks to receive an appt because someone was supposed to call me back and they didn’t More

by purdyof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe DeGroodt

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Aug 20, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 16, 2025

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Employee Rating

My RAV4 was taken in immediately and the service was completed in under an hour! Love it! More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re so glad to hear your RAV4 service was quick and efficient. We appreciate your support and look forward to seeing you next time!

August 11, 2025

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Employee Rating

Every body was friendly and things were done well. Got back my car on time. More

by Donnamarie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Print
Aug 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're happy to hear everything went smoothly and that your car was ready on time. We appreciate your kind words and look forward to serving you again in the future!

August 10, 2025

Dealership Rating
Employee Rating

Still here popping noiseo once in a while. So I can't give a five star More

by parkwalkme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

Print
Aug 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review and for bringing this to our attention. We’re sorry to hear you're still experiencing a popping noise and want to make it right. Please contact us at (845) 288-0892 so we can promptly assist you and work toward a complete resolution. We appreciate your feedback and the opportunity to improve your experience.

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