Mason Baker

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr More

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I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here. More

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Great quality vehicle service with equal quality customer service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad e service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad experience while here! While waiting for our work to be finished, we asked the nicest salesman ever, Mason, for a test drive of a used car we may be interested in. That didn't work out so he treated us to a test drive of a brand new car off the delivery truck. We loved it, but we were sure it would be out of our budget. Mason and his finance team worked some magic and were able to give us some very reasonable terms that were much less than we were expecting. This is the second car we've bought from Mason at Ron Tonkin and the experience with him and the rest of the team has always been so pleasurable and stress free! More

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This dealership is clean & open & friendly . . we felt comfortable & welcomed throughout our time there. Thank you! . we felt comfortable & welcomed throughout our time there. Thank you! More

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My husband and I have bought many cars in our life time but the experience with Mason Baker at the Hyundai dealership was by far the very best car sale associate we have ever met. He had exceptional custom but the experience with Mason Baker at the Hyundai dealership was by far the very best car sale associate we have ever met. He had exceptional customer service and he exceeded all of our expectations. Mason was thorough from the moment I spoke to him over the phone about EV's. He truly loves his job and wants his customer to understand the vehicle and wants to make you happy with your purchase. We never felt pressured or uneasy. We have now become loyal customers at Ron Tonkin Hyundai after this top notch car buying experience! More

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Working with Tonkin Hyundai was a good experience. They were able to find the vehicle we wanted and worked efficiently to get it to us quickly. Mason Baker was our sales rep and he truly went above They were able to find the vehicle we wanted and worked efficiently to get it to us quickly. Mason Baker was our sales rep and he truly went above and beyond to help us. We had a slight hiccup with the floor mats, when we brought it up he searched high and low and ended up on an auxiliary lot to get them for us! More

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Mason Baker had exceptional communication and customer service. He went above and beyond to make sure we were comfortable while waiting and answered all of our questions. The best car buying experience we service. He went above and beyond to make sure we were comfortable while waiting and answered all of our questions. The best car buying experience we’ve ever had! More

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Mason Baker did an excellent job helping my husband and I purchase our car at Tonkin Gladstone Hyundai. When we contacted him to let him know which Tucson Hyundai we were looking for, he immediately searche purchase our car at Tonkin Gladstone Hyundai. When we contacted him to let him know which Tucson Hyundai we were looking for, he immediately searched for one. As soon as it was on the lot, he let us know it was there. We went down the next day and purchased the car from Mason. His communication through the whole process - from purchase through pick up of the car was great. When we picked it up, he helped us set up the things we needed to make it much easier to use this new car. I can honestly say Mason is the best car salesman we have ever worked with… and we have bought several cars in the last 40 years. I felt he truly wanted to help us find the car we really wanted. He also followed up after the sale. I highly recommend him. More

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Logan and Mason did an amazing job helping me and tried their best to find me the best deal. Would recommend working with either!! their best to find me the best deal. Would recommend working with either!! More

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