Alan Hassen

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr More

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I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here. More

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Alan Hassen worked hard to get me a good deal on a 26 Palisade Hybrid. He walked me thru the process and went thru all the features of my new car answering all my questions. He was patient and courteou Palisade Hybrid. He walked me thru the process and went thru all the features of my new car answering all my questions. He was patient and courteous! It was a pleasure working with him, i highly recommend working with Tonkin Gladstone Hyundai for your next vehicle! More

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Great service! Made me feel comfortable and I want to send a shout out to Thein the service provider, he has always been amazing. Thank you all so much. Made me feel comfortable and I want to send a shout out to Thein the service provider, he has always been amazing. Thank you all so much. More

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The sales rep, Alan, worked very hard to find the car that was right for us. He even stayed late to make sure we were comfortable with navigating our new car features. that was right for us. He even stayed late to make sure we were comfortable with navigating our new car features. More

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Very fast and knowledgeable , Alan very good sales person answered all questions that I had and give a holler out to Jacob paper work went easy. answered all questions that I had and give a holler out to Jacob paper work went easy. More

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I want to give a shout-out to Jake Ryan and Alan Hassen who teamed up to give us a fantastic buying experience with Tonkin Gladstone Hyundai. Great customer service, the right amount of back-and-forth d who teamed up to give us a fantastic buying experience with Tonkin Gladstone Hyundai. Great customer service, the right amount of back-and-forth during the negotiations to present us with options, and frankly just an honest, genuine, human experience for our purchase of a new Hyundai Ioniq 5 SEL! I recommend without reservation doing business with these folks. Great job - and we will be back your way for our next vehicle purchase in the future. More

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I could not give enough praise to Alan our salesman and Austin our finance guy. Austin our finance guy. More

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Well I have bought several cars from this dealership and my husband and I have had great service from them. They make buying a new car a pleasure. my husband and I have had great service from them. They make buying a new car a pleasure. More

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This dealership is unscrupulous and untrustworthy. I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified a I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified and without technical knowledge, or inspected and sold knowingly without disclosing the damage. Once you drive off the lot they will ignore any issues. Alan is misleading and dishonest and his behavior embodies all the reasons people distrust and dislike car dealerships. We had agreed on, written down, and signed that the dealership needed to repair a dent on the car and between Alan and Austin in Finance, that document disappeared leaving me with nothing but a verbal promise that they still intend to fix the dent. I had damage reveal itself by the time I drove home due to the poor quality of the undisclosed repair work and after I got off the phone, I instantly knew I was scammed into buying a damaged car. I have so much anxiety about the safety and those have not been looked into. They are telling me they would never sell a car that was in an accident or unsafe, but also say they didn't know there was repair work done. Undisclosed repairs that would have been apparent to any technician if someone had actually looked at it and that have confirmed with an inspection from a capable technician. They have no empathy for their customers. Nabil is awful to work with too. If you want to speak with a sales manager who is dismissive and unkind, you can go to him with any complaints. He left me a voicemail saying the car is undamaged even thought I have pictures of the car still on their lot with that dent. Unreal. Evan is nice, but unhelpful but at least he was nice to me on the phone. More

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