Born and raised in Houston, have 3 dogs, love helping people find the right car for their needs and the right deal. Workaholic!!
Read more303 Reviews
Write a ReviewDealership Experience
34 yrs, 11 mos
Industry Experience
38 yrs, 7 mos
303 Reviews of Mary Margaret McGowan
November 05, 2024
I appreciate that you cannot work with a customer on price as much as you could a few months ago inasmuch as you are not receiving as many cars to sell. However, it seems unfair that the customer is ab price as much as you could a few months ago inasmuch as you are not receiving as many cars to sell. However, it seems unfair that the customer is absorbing the bulk of the punishment. More
Other Employees Tagged: Aroon Samuel
October 25, 2024
I am very happy with my Lexus cars. The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! More
Other Employees Tagged: Merrell Middleton, Chase Clements, Anil Sharma
October 16, 2024
Efficient friendly pleasant to deal with Helpful reliable I have not had a problem ever reliable I have not had a problem ever More
Other Employees Tagged: Merrell Middleton, Chase Clements, Anil Sharma
October 03, 2024
Likely the 14th Lexus purchased at Westside with the assistance of Mary Margaret McGowan...... once again a perfect experience throughout-- sales, finance, delivery. Won't buy a car from anywhere els assistance of Mary Margaret McGowan...... once again a perfect experience throughout-- sales, finance, delivery. Won't buy a car from anywhere else or anyone else!!! More
September 18, 2024
Merrell is an exceptional person. He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamle He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamless association for the good of the customer, themselves, and Lexus. Ms. McGowan was my principal contact. She is good enough to have generated a trusting relationship. Her effort to make the actions and responses of Lexus' management transparent was admirable and helpful.. Their sales management seemed too penny pinching and far out of character to fit the magnitude of the overall transaction and the Lexus image.. Bob Niedzielski's valuation of my trade ins was disappointing, but was made understandable and therefore acceptable... More
Other Employees Tagged: Bob Niedzielski, Merrell Middleton
August 27, 2024
Lexus does a tremendous job! Loved the service but didn't particularly like the 1 year wait on my new GX 550. Worth the wait though. Loved the service but didn't particularly like the 1 year wait on my new GX 550. Worth the wait though. More
Other Employees Tagged: Sam Chau
August 22, 2024
Lurie Keener: Terrible customer service. I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately Lurie is who was picked. I drove a couple of cars and asked if he could show me how Lexus Navigation worked. They held the car that was of interest and a week or so later I asked if I was eligible for one of the incentives and later asked for a picture of the dash as the car was going to be a gift and the person wanted to see that. He responded with the following via text (which I sent to his manager): "Ok now I have never in my 33 years in this business, done so much to assist a customer in making a decision. I have went above and beyond..." Well, let's not address the grammar issue; he must have had a very easy career. Fortunately someone else was assigned to me. However, the management did not lower the price in consideration of my just having bought a car there two weeks prior so I did not purchase the car. Disappointing experience for sure. More
Other Employees Tagged: Ty Stanberry, Lurie Keener
July 09, 2024
Excellent place to buy a car. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. More
Other Employees Tagged: Merrell Middleton, Sterling Sine