Mary Margaret McGowan
Mary Margaret McGowan at Westside Lexus

Mary Margaret McGowan

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
303 Reviews

Born and raised in Houston, have 3 dogs, love helping people find the right car for their needs and the right deal. Workaholic!!

5.0

303 Reviews

Write a Review

Dealership Experience

34 yrs, 11 mos

Industry Experience

38 yrs, 7 mos

303 Reviews of Mary Margaret McGowan

November 05, 2024

Dealership Rating
Employee Rating

I appreciate that you cannot work with a customer on price as much as you could a few months ago inasmuch as you are not receiving as many cars to sell. However, it seems unfair that the customer is ab More

by Steve
Recommend Dealer
Yes

Other Employees Tagged: Aroon Samuel

Nov 05, 2024

Westside Lexus responded

Steve, we understand your concerns and appreciate you sharing them with us. The current market conditions have indeed been challenging for everyone involved. We hope to offer more flexibility in the future as circumstances improve! If you would like to discuss your feedback further, I would be happy to take your call. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

October 25, 2024

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I am very happy with my Lexus cars. The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! More

by psmall4882
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2024

Westside Lexus responded

We're glad to hear that your car-buying experience at Westside Lexus was smooth and efficient. Thank you for choosing us - safe travels in your new ride!

October 16, 2024

Dealership Rating
Employee Rating

Efficient friendly pleasant to deal with Helpful reliable I have not had a problem ever More

by psmall4882
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2024

Westside Lexus responded

It means so much to us to see your review! Thanks from the team at Westside Lexus.

October 10, 2024

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Mary Margaret is exceptional. I buy at this dealership because of her service. The person who explained the car to us was excellent as well. More

by doug. stewart0
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 10, 2024

Westside Lexus responded

We're delighted to hear that Mary and our team at Westside Lexus provided you with exceptional service, Doug! Thank you for choosing us, and we look forward to assisting you again in the future!

October 03, 2024

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Likely the 14th Lexus purchased at Westside with the assistance of Mary Margaret McGowan...... once again a perfect experience throughout-- sales, finance, delivery. Won't buy a car from anywhere els More

by TXSEAVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2024

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that Mary Margaret McGowan and our team provided another perfect experience. We look forward to assisting with many more purchases in the future!

September 18, 2024

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Merrell is an exceptional person. He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamle More

by msraymond001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2024

Westside Lexus responded

Thank you for sharing your detailed feedback. We're glad to hear that Merrell and Mary Margaret McGowan provided exceptional service at Westside Lexus, even though the trade-in valuation didn't meet expectations. Your insights are valuable as we strive to improve our customer experience!

August 27, 2024

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Employee Rating

Lexus does a tremendous job! Loved the service but didn't particularly like the 1 year wait on my new GX 550. Worth the wait though. More

by kevin@glassgateconsulting.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Aug 27, 2024

Westside Lexus responded

Thank you for your patience and understanding! We're glad to hear that the service at Westside Lexus met your expectations, even with the wait. Enjoy your new Lexus GX 550!

August 22, 2024

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Employee Rating

Lurie Keener: Terrible customer service. I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately More

by —
Recommend Dealer
No

Other Employees Tagged: Ty Stanberry, Lurie Keener

Aug 22, 2024

Westside Lexus responded

We apologize for the disappointing experience you had with our customer service. It's clear we fell short in meeting your expectations, and we're sorry for any frustration caused by this interaction. We appreciate your feedback as it helps us improve, and we'd like to discuss how we can make things right. Please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 10, 2024

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Employee Rating

It was great working with MMM. She was so helpful in many ways and such a great personality. More

by 12ep@comcast.net
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2024

Westside Lexus responded

Thank you for choosing Westside Lexus. We are happy you found our staff helpful, and we appreciate your positive feedback!

July 09, 2024

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Employee Rating

Excellent place to buy a car. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. More

by liddle1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2024

Westside Lexus responded

We're delighted to hear you had a great experience with Mary and our finance team at Westside Lexus! Thanks for recommending us, we appreciate your support. Enjoy your new car!

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