Mary Margaret McGowan

I appreciate that you cannot work with a customer on price as much as you could a few months ago inasmuch as you are not receiving as many cars to sell. However, it seems unfair that the customer is ab price as much as you could a few months ago inasmuch as you are not receiving as many cars to sell. However, it seems unfair that the customer is absorbing the bulk of the punishment. More

by Steve Verified Customer Verified Customer

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I am very happy with my Lexus cars. The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! The service has been great! Buying a car was easy.and efficient. It was ready to go when I got to the dealer. Thank you! More

by psmall4882 Verified Customer Verified Customer

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Efficient friendly pleasant to deal with Helpful reliable I have not had a problem ever reliable I have not had a problem ever More

by psmall4882 Verified Customer Verified Customer

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Mary Margaret is exceptional. I buy at this dealership because of her service. The person who explained the car to us was excellent as well. I buy at this dealership because of her service. The person who explained the car to us was excellent as well. More

by doug. stewart0 Verified Customer Verified Customer

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Likely the 14th Lexus purchased at Westside with the assistance of Mary Margaret McGowan...... once again a perfect experience throughout-- sales, finance, delivery. Won't buy a car from anywhere els assistance of Mary Margaret McGowan...... once again a perfect experience throughout-- sales, finance, delivery. Won't buy a car from anywhere else or anyone else!!! More

by TXSEAVERS Verified Customer Verified Customer

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Merrell is an exceptional person. He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamle He knows everything about the business and the cars and is a very understanding sales person. His relationship with Mary Margaret McGowan is a seamless association for the good of the customer, themselves, and Lexus. Ms. McGowan was my principal contact. She is good enough to have generated a trusting relationship. Her effort to make the actions and responses of Lexus' management transparent was admirable and helpful.. Their sales management seemed too penny pinching and far out of character to fit the magnitude of the overall transaction and the Lexus image.. Bob Niedzielski's valuation of my trade ins was disappointing, but was made understandable and therefore acceptable... More

by msraymond001 Verified Customer Verified Customer

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Lexus does a tremendous job! Loved the service but didn't particularly like the 1 year wait on my new GX 550. Worth the wait though. Loved the service but didn't particularly like the 1 year wait on my new GX 550. Worth the wait though. More

by kevin@glassgateconsulting.com Verified Customer Verified Customer

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Lurie Keener: Terrible customer service. I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately Lurie is who was picked. I drove a couple of cars and asked if he could show me how Lexus Navigation worked. They held the car that was of interest and a week or so later I asked if I was eligible for one of the incentives and later asked for a picture of the dash as the car was going to be a gift and the person wanted to see that. He responded with the following via text (which I sent to his manager): "Ok now I have never in my 33 years in this business, done so much to assist a customer in making a decision. I have went above and beyond..." Well, let's not address the grammar issue; he must have had a very easy career. Fortunately someone else was assigned to me. However, the management did not lower the price in consideration of my just having bought a car there two weeks prior so I did not purchase the car. Disappointing experience for sure. More

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It was great working with MMM. She was so helpful in many ways and such a great personality. She was so helpful in many ways and such a great personality. More

by 12ep@comcast.net Verified Customer Verified Customer

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Excellent place to buy a car. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. Loved our sales lady Mary and finance was extremely fast and efficient. I would highly recommend Westside Lexus to my friends. More

by liddle1959 Verified Customer Verified Customer

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