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Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
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Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.8
113 Reviews
4.8

113 Reviews

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113 Reviews of Marvin Orellana

February 24, 2025

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Employee Rating

Wonderful service I will continue using their services. I enjoy the fine work they do. More

by dan_p
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

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Feb 25, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much, Dan, for your kind words! We truly appreciate your support and are thrilled to hear that you enjoy our services at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

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Employee Rating

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

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Feb 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

February 09, 2025

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Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

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Feb 11, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

February 08, 2025

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Services is great, My new place for all my vehicle issues. Will be coming back More

by LUISA.RODRIGUEZ0724
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Feb 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful feedback! We're thrilled to hear that you found our services at Sierra Chevrolet to be great. We look forward to being your go-to place for all your vehicle needs. Can't wait to see you again soon! Sincerely, The Sierra Chevrolet Team

January 26, 2025

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A thorough routine service was conducted. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. More

by Grrrrl5
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Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us! We're thrilled to hear that your routine service at Sierra Chevrolet went smoothly and that our Lyft transportation option made your visit more convenient. We appreciate your feedback and hope to see you again for your next service. Safe travels! Sincerely, The Sierra Chevrolet Team

January 23, 2025

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I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t More

by MARKEEONE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 24, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your concerns with us, Mark. We understand the frustration you're experiencing with the ongoing rattle issue. At Sierra Chevrolet, we value your feedback and want to ensure your vehicle is in perfect condition. We encourage you to reach out to us directly so we can discuss your situation further. Your satisfaction is important to us, and we hope to find a solution together. Sincerely, The Sierra Chevrolet Team

January 16, 2025

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Good Service, real convenient, and highly recommended. Sierra Chevrolet Service Center, overall offers above and beyond consistent value. More

by Kevin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Sierra Chevrolet of Monrovia responded

Thank you, Kevin, for your wonderful review and for highly recommending Sierra Chevrolet! We're thrilled to hear that you found our service to be convenient and above and beyond your expectations. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

January 14, 2025

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Employee Rating

Always great service, resolved an issue with my truck keep me updated during the repair More

by russjacques12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez, John Twiford

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Jan 15, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are thrilled to hear that you received great service at Sierra Chevrolet and that we were able to resolve the issue with your truck. Keeping our customers updated during repairs is very important to us. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team

December 21, 2024

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Employee Rating

Sierra has a great staff of knowledgeable service writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. More

by TGAVERN
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez, John Twiford , Terry Quinn

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Dec 23, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about our knowledgeable service writers and the efficient work of our service department. It's great to hear that they provided you with good advice and had your car ready so quickly. We look forward to seeing you again at Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

December 18, 2024

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Employee Rating

The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman, Samantha Peinado, Tanya Ruiz, Joe Jimenez , Shawn Suchanek

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Dec 18, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that our team at Sierra Chevrolet has consistently taken great care of both you and your cars. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

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