Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
Refer Me

Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

Contact Me
4.7
119 Reviews
4.7

119 Reviews

Write a Review

119 Reviews of Marvin Orellana

April 19, 2025

Dealership Rating
Employee Rating

Worst dealer experience ever! I would not take a tricycle to this dealer. My car was there 12 days with no diagnosis. My advisor would ignore me. I left a voice for his supervisor More

by torres0331
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacob

Report | Print
Apr 23, 2025

Sierra Chevrolet of Monrovia responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us directly whenever you have a free moment as we’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, The Sierra Chevrolet Team

April 16, 2025

Dealership Rating
Employee Rating

Very up front about my service and what my truck needed, very kind and respectful and professional More

by tinoandeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez, John Twiford

Report | Print
Apr 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service to be transparent and professional. At Sierra Chevrolet, we strive to provide kind and respectful service for all our customers and their vehicles. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

April 11, 2025

Dealership Rating
Employee Rating

Excellent customer service! This time I was really impressed by the service they provided! They were so quick! More

by TORRESROCIO46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 12, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us at Sierra Chevrolet and that our team impressed you with their quick service. Your satisfaction means a lot to us! We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

March 24, 2025

Dealership Rating
Employee Rating

Marvin was very nice,knowledgeable and informative. I enjoyed my first time visit. Thank you More

by monalisawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 26, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Marvin during your first visit to Sierra Chevrolet. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

March 15, 2025

Dealership Rating
Employee Rating

Alfonso was patient and very helpful in helping me with my decision. I believe I purchased the perfect car for my wife, she is very happy. More

by LOU10452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Cruz, Alfonso Hernandez , Manny is finance

Report | Print
Mar 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that Alfonso was patient and helpful in your decision-making process. It's fantastic that you found the perfect car for your wife, and we hope she enjoys it! We appreciate your business at Sierra Chevrolet and look forward to assisting you again in the future. Sincerely, The Sierra Chevrolet Team

March 08, 2025

Dealership Rating
Employee Rating

This dealership is the worst I've been to, and I definitely will let other people know to stay away from here. If this reaches chevy corporate or the general manager, please call me about the worst More

by bigpappa1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Don't know others names

Report | Print
Mar 12, 2025

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

March 07, 2025

Dealership Rating
Employee Rating

Good experience and the service was competent! No sitting area to wait on when waiting for rides or for car.. More

by jccardona74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sierra Chevrolet Team

February 24, 2025

Dealership Rating
Employee Rating

Wonderful service I will continue using their services. I enjoy the fine work they do. More

by dan_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

Report | Print
Feb 25, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much, Dan, for your kind words! We truly appreciate your support and are thrilled to hear that you enjoy our services at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

Dealership Rating
Employee Rating

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

Report | Print
Feb 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

February 09, 2025

Dealership Rating
Employee Rating

Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

Report | Print
Feb 11, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

1
2
...
12

Dealership Inventory (304 Vehicles)

new 2025 Chevrolet Silverado 2500 car, priced at $77,405
2025 Chevrolet Silverado 2500
new
Cypress Gray exterior
Automatic
Four-wheel Drive
$77,405
View Details
new 2025 Chevrolet Traverse car, priced at $43,095
2025 Chevrolet Traverse
new
Summit White exterior
Automatic
Front-wheel Drive
$43,095
View Details
new 2025 Chevrolet Equinox EV car, priced at $44,795
2025 Chevrolet Equinox EV
new
Black exterior
Automatic
Front-wheel Drive
$44,795
View Details
new 2024 Chevrolet Express 2500 car, priced at $48,995
2024 Chevrolet Express 2500
new
Summit White exterior
Automatic
Rear-wheel Drive
$48,995
View Details
new 2025 Chevrolet Equinox EV car, priced at $34,995
2025 Chevrolet Equinox EV
new
Sterling Gray Metallic exterior
Automatic
Front-wheel Drive
$34,995
View Details
used 2024 Chevrolet Silverado 1500 car, priced at $46,979
2024 Chevrolet Silverado 1500
used
Slate Gray Metallic exterior
Automatic
Four-wheel Drive
$46,979
View Details
View All Inventory