I have no idea who Antonio Ramirez is.
I purchased the vehicle from Martin. He was great, no complaints. However, I was told that I was only getting one key. I was told that Mar
I purchased the vehicle from Martin. He was great, no complaints. However, I was told that I was only getting one key. I was told that Martin would check with the previous owner if one was available. If not, I'm out of luck. That is unacceptable!!! I need two keys!!! I'm spending over $26,000 for this car and expect Del to do the right thing in providing a complete package. I should not have to purchase this myself. It's simply a matter of referring friends and family to Del or not. Your choice!!! Do the right thing. Thank you.
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by JKINTSCH
Jul 07, 2025 -
Del Toyota responded
Thank you for your feedback regarding your recent purchase from Del Toyota. I'm glad to hear Martin provided you with a great experience! I understand your concern about the key situation, and I assure you we want to meet your expectations.
Please reach out to us directly so we can discuss this further and find a solution. We value your business and want to ensure your satisfaction as you enjoy your new vehicle. Thank you for bringing this to our attention, and we look forward to resolving it for you.
Sincerely,
Del Toyota Team
Jul 08, 2025 -
JKINTSCH responded
Thank you for your response. You suggest contacting someone but didn't give me a name. Please provide the correct contact to get this process started. Thank you!!!
Martin was very knowledgeable, friendly and efficient.
However, the agreement is not complete. Send me another survey next week to complete the review. One disappointment though. I was only given one
However, the agreement is not complete. Send me another survey next week to complete the review. One disappointment though. I was only given one key!!! And, was told that the only way I will be able to get a second is if the previous owner has it. If not, I'M OUT OF LUCK!!! NOT ACCEPTABLE!!! I'M SPENDING OVER $26,000 FOR THIS CAR AND EXPECT TO GET TWO KEYS. IF THE PREVIOUS OWNER DOES NOT HAVE ONE THEN DEL, THE SO CALLED THE REPUTABLE DEALER, SHOULD PROVIDE ONE. IT'S JUST GOOD BUSINESS. Please don't disappoint!!! If it means not recommending Del Toyota to family and friends then so be it. Your choice!!! Please do the right thing!!! Thank you.
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by JKINTSCH
Verified Customer
Verified Customer
Jul 05, 2025 -
Del Toyota responded
Thank you for sharing your experience with us. We appreciate your kind words about Martin's knowledge, friendliness, and efficiency. We understand your frustration regarding the key situation, and we value your feedback regarding this important aspect of your purchase. At Del Toyota, we strive to provide the best service possible, and we would encourage you to reach out to us directly so we can discuss this issue further. Thank you again for your feedback, and we look forward to assisting you further.
Sincerely,
Del Toyota Team
Professional, knowledgable, and FUN!
Marty was great! He went over and beyond with our transaction.
Marty was great! He went over and beyond with our transaction.
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by MZCHILL86
Verified Customer
Verified Customer
Jun 30, 2025 -
Del Toyota responded
Thank you so much for your wonderful review! We're thrilled to hear that Marty provided you with a professional and fun experience at Del Toyota. Our team prides itself on going above and beyond for our customers, and it’s great to know that you felt that during your transaction. We look forward to seeing you again soon!
Sincerely,
Del Toyota Team
Everyone was very nice and helpful.
. great experience I love my new car sales person was great
. great experience I love my new car sales person was great
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by SIDHAYMAKER
Verified Customer
Verified Customer
Jul 01, 2025 -
Del Toyota responded
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Del Toyota and that you're loving your new car. Our team strives to provide excellent service, and it's fantastic to know that our salesperson made a positive impact. We look forward to assisting you again in the future!
Sincerely,
Del Toyota Team
Thanks to the very organized team at Del Toyota.
Everyone was kind and knowledgeable about the processes of financing and explaining the new car options. Customer service is exceptional.
Everyone was kind and knowledgeable about the processes of financing and explaining the new car options. Customer service is exceptional.
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by heartsave97
Verified Customer
Verified Customer
Jun 29, 2025 -
Del Toyota responded
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our organized team at Del Toyota. It's great to know that you found our staff kind and knowledgeable about financing and car options. We pride ourselves on exceptional customer service and truly appreciate your feedback. We look forward to assisting you again in the future!
Sincerely,
Del Toyota Team
Everything went great buying my Tacoma at Del Toyota.
Martin Fusselman was very knowledgeable and a pleasure to work with. John McElroy explained all the paperwork we had to sign and answered all our que
Martin Fusselman was very knowledgeable and a pleasure to work with. John McElroy explained all the paperwork we had to sign and answered all our questions. It was a pretty fast process. I will recommend Martin and John to all friends and family looking to buy a car.
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by SAMMIE1793
Verified Customer
Verified Customer
Other Employees Tagged:
John McElroy
Jun 23, 2025 -
Del Toyota responded
Thank you for your fantastic review! We're thrilled to hear that your experience purchasing your Tacoma at Del Toyota went smoothly. It’s great to know that Martin and John provided you with exemplary service. We appreciate your recommendations to friends and family and look forward to welcoming you back in the future!
Sincerely,
Del Toyota Team
Del was easy to work with.
They kept me
Well informed in the status of the
Car and their service when I picked it up was great.
They kept me
Well informed in the status of the
Car and their service when I picked it up was great.
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by RICHDAISLEY
Verified Customer
Verified Customer
Jun 03, 2025 -
Del Toyota responded
Thank you for your wonderful review, Rich! We're thrilled to hear that your experience with Del Toyota was positive and that our team kept you well informed about your car. We strive for excellent service, and it's fantastic to know we met your expectations. We look forward to assisting you again in the future!
Sincerely,
Del Toyota Team
Martin is absolutely amazing !
Very knowledgeable! He answered all my questions and made sure I was making the right decision I wanted when looking at all my options! Everyone I sp
Very knowledgeable! He answered all my questions and made sure I was making the right decision I wanted when looking at all my options! Everyone I spoke to was very friendly and helpful
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by ambieh3
Verified Customer
Verified Customer
May 23, 2025 -
Del Toyota responded
Thank you for your fantastic review! We're thrilled to hear that Martin provided you with knowledgeable assistance and helped you explore all your options. At Del Toyota, we strive to create a friendly and helpful environment for our customers. We appreciate your feedback and look forward to seeing you again soon!
Sincerely,
Del Toyota Team
Purchased our 5th car from Del yesterday.
Very pleased with our sales associate, Martin! The showroom is always very clean and the people are welcoming. I really loved the last Corolla Cro
Very pleased with our sales associate, Martin! The showroom is always very clean and the people are welcoming. I really loved the last Corolla Cross so I got another one. I loved the color of my Cross and the heated seats and I put Martin up for the challenge to find me a cross the same color as what I had with heated seats and he found it for me. I’ve always been very pleased with the service area too. Another thing I love about this dealership is that when we stop in, there is always ample customer parking. The last two non Toyota dealerships we dealt with never had parking for their customers. That was one of the reasons why we left and came to Del. Del is a very easy dealership to work with and they always provide great communication when my car is in the service area. We had to extend our lease to find another Cross like I had and I called and spoke to the sweetest woman. I wish I had her name because I would give a shout out to her too. She was also the best to work with. As for my cross, I love the exterior and interior. The seats are great and very back supporting. Love the quiet hybrid. This is my first hybrid and have only driven it a few miles but so far I love it.
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by DISIPIO5
Verified Customer
Verified Customer
May 07, 2025 -
Del Toyota responded
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your new Corolla Cross and that Martin was able to meet your expectations in finding the perfect match for you. It's great to know that you appreciate our clean showroom and ample parking, as well as the excellent communication from our service team. We're also glad to hear that your first experience with a hybrid is off to a positive start! Thank you for choosing Del Toyota for your vehicle needs, and we look forward to assisting you again in the future. Enjoy your new ride!
Sincerely,
Del Toyota Team
Very pleasant experience.
Not pushy and got what I wanted. Only downside was the number that was presented for the tag which was made right.
Not pushy and got what I wanted. Only downside was the number that was presented for the tag which was made right.
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by GRAMCAST34
Verified Customer
Verified Customer
Apr 29, 2025 -
Del Toyota responded
Thank you for sharing your experience with us! We're thrilled to hear that you had a pleasant visit and were able to get what you wanted without any pressure. It's great to know that we addressed the tag number concern for you. We appreciate your feedback and look forward to assisting you again at Del Toyota!
Sincerely,
Del Toyota Team