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Marquita Best
Marquita Best at Coastal Kia
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Marquita Best

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.9
41 Reviews

Industry Experience

4 yrs, 3 mos

Languages Spoken

English English

4.9

41 Reviews

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41 Reviews of Marquita Best

November 03, 2024

Dealership Rating
Employee Rating

Always keep me informed as to the needs and condition of my car. Finished when promised for the price quoted. More

by REIDHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin

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Nov 04, 2024

Coastal Kia responded

Thank you for the five star service review and gracious compliments. It was thoughtful of you to go online and rate your recent service experience. Your loyalty is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 30, 2024

Dealership Rating
Employee Rating

They were fast and efficient and offered assistance on other parts of vehicle that were damaged and offered to fix that but was not able to afford it but they were very understanding and I appreciated the More

by cmfoss1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Guder "GQ" Quezada, Tony Kirschner

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Oct 30, 2024

Coastal Kia responded

Thank you for the five star service review. We sincerely appreciate you taking time to go online and rate your recent experience. The high marks and compliments for our team are greatly appreciated. Thank you for trusting and choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

October 30, 2024

Dealership Rating
Employee Rating

Service was exceptional would definitely recommend to others and will definitely be getting more service More

by waltermcallister24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Coastal Kia responded

Wonderful news! Thank you for the five star service review and high marks for our Service Consultant Marquita Best. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need anything. Thanks again!

October 30, 2024

Dealership Rating
Employee Rating

We just bought a 2022 telluride only had if 2 months we were told at first service that brakes are at 40%. This was never disclosed at original sale. This is very disappointing. More

by duffy4099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Coastal Kia responded

Mr. Osorio, thank you for the review. Please reach out to our Service Director John Wigger at 910-408-0100 with any concerns you may have. Our records show the Multi-Point Inspection provided shows different numbers than what you have mentioned. We look forward to your call. Thank you

October 29, 2024

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Employee Rating

Excellent service department. They got me taken care of with a decent amount of services due at 60k miles More

by COLT6238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. We are thrilled to hear your 60,000 mile service went well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

October 22, 2024

Dealership Rating
Employee Rating

Nice showroom, knowledgeable staff, little or no pressure…I would have liked a better list and explanation of everything provided by the Gold extended warranty I purchased on my visit to get my lice More

by maeleighsdad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Torres, Jack Smith

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Oct 23, 2024

Coastal Kia responded

Thank you for the high marks and gracious comments. Our Business Manager, Isaiah Torres, handled your paperwork. He is available anytime to review your documents again and answer any questions you may have. We strive to deliver a truly exceptional experience to every client during every visit. Please reach out to Isaiah at 910-408-0100 when time permits. We look forward to your call. Congratulations and enjoy!

October 21, 2024

Dealership Rating
Employee Rating

Very helpful and understanding, listening to what I had to say. Took all my worry’s into hand and let me know everything was good! More

by TNTAYLOR4301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Coastal Kia responded

Fantastic! Thank you for the five star service review and thoughtful comments. We love the feedback including, "very helpful and understanding, listening to what I had to say." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 18, 2024

Dealership Rating
Employee Rating

I look forward to the service! They are always nice, helpful, and fast! Place is always clean. More

by lovintheloven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin, Sam Weisman, Gary Nelson, Darren Gokey, Tony Kirschner, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison

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Oct 18, 2024

Coastal Kia responded

Simply wonderful! We truly appreciate the five star service review. It was extremely thoughtful of you to rate so many of our team members with such high marks. Thank you for the compliments for our staff and facility. We are here if you need us.

October 17, 2024

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Employee Rating

To get an oil change, tires rotation and inspection plus complementary car wash took 3hrs . Ridiculous. This is everytime. So done with Kia, will be trading car soon, and will not get a Kia. Love the car ha More

by my2sunz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 18, 2024

Coastal Kia responded

Ms, Crews, thank you for your feedback. We apologize for not meeting your expectations during your recent service visit. The additional audio update recall performed added an additional hour to your wait time. Our Operations Manager Peggy Roberts tried to reach you via phone to discuss your concerns. We are here to help. Please call Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

October 12, 2024

Dealership Rating
Employee Rating

Service department was on the spot when I arrived. Took my car in right away. Performed diagnostics and showed me and explained the process. Took my car in fixed it and even washed my Service rep posi More

by 1TYNERGLENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 14, 2024

Coastal Kia responded

Thank you for the amazing service testimonial. We appreciate the high marks and gracious compliments regarding your recent service experience. We are thrilled to hear how our Service Consultant, Marquita Best, exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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