Marquita Best
Marquita Best at Coastal Kia
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Marquita Best

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.9
65 Reviews

Industry Experience

4 yrs, 6 mos

Languages Spoken

English English

4.9

65 Reviews

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65 Reviews of Marquita Best

February 11, 2025

Dealership Rating
Employee Rating

Extremely friendly and helpful. I came from Northern VA and this was a very nice change. More

by staceyshewbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Coastal Kia responded

Thank you! We appreciate the five star service review. It is wonderful to hear our service team exceeded your expectations as you traveled from northern Virginia. We love the feedback including, "extremely friendly and helpful." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

February 03, 2025

Dealership Rating
Employee Rating

Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of. More

by AMYRICE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman, Darren Gokey

Feb 03, 2025

Coastal Kia responded

Thank you for the high marks and helpful feedback. We will discuss your concerns regarding the courtesy wash with our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 02, 2025

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Employee Rating

I was kept informed of the work that was being performed and there were no surprises. It was a completely painless process. More

by tm15yankscatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our service team. We sincerely appreciate the feedback including, "I was kept informed of the work...it was a completely painless process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

January 31, 2025

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Employee Rating

as always, the service techs were great. I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to More

by jackgo2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Nelson

Jan 31, 2025

Coastal Kia responded

Thank you for the five star service review and high marks for our service consultants Gary Nelson and Marquita Best. We love the feedback including, "as always, the service techs were great... I was kept informed through the service process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 19, 2025

Dealership Rating
Employee Rating

I have my car services performed by my dealer because they know my car and they treat me well. I may pay more for services but it is worth it to me. More

by RLPROVENCHER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Coastal Kia responded

We appreciate the five star service review and compliments for our team. Thank you! We appreciate your loyalty and trust. Please do not hesitate to reach out if you need anything. Thanks again!

January 17, 2025

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Employee Rating

I live out of town and had to use your service department while visiting my kids . Marquita Best was my service consultant and she is the reason I will drive 4 hours and have any work done by your department More

by billlori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our Service Consultant Marquita Best earned your trust and loyalty. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high marks and gracious compliments. Thanks again!

January 16, 2025

Dealership Rating
Employee Rating

Bob Tomlin was an excellent advisor. The car was service well and on time, and Bob reviewed everything with me. More

by NCARRIUOLO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin

Jan 17, 2025

Coastal Kia responded

Thank you! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. We appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need anything. Thanks again!

January 15, 2025

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Employee Rating

Gary, Sam, and the whole team are awesome! Always keeping my Kia in top shape. David was a good shuttle driver too. More

by WESLEYSON.SON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Coastal Kia responded

Thank you! We truly appreciate the high marks and compliments for our team. Your review and high marks for so many of our team members are greatly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

January 11, 2025

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Employee Rating

Great and easy service. I didn’t need an appointment just brought my car to the lot and they helped me with what I needed The workers were very friendly and helpful. Highly More

by FELICITALOPEZ1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Coastal Kia responded

Thank you! We love hearing our service team exceeded your expectations during your recent service visit. It was thoughtful of you to go online and share your experience. We appreciate the high recommendations as well. It is fantastic to hear you enjoyed, "great and easy service." Please do not hesitate to reach out if you need us. Thanks again!

January 10, 2025

Dealership Rating
Employee Rating

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

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