Mark Terry
Mark Terry at Smythe Volvo
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Mark Terry

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
109 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

5.0

109 Reviews

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109 Reviews of Mark Terry

November 20, 2024

Dealership Rating
Employee Rating

Smythe was very accommodating and reasonable to work with. We highly recommend Bob Cerza especially as he was VERY patient and trustworthy. I know that his word is worth something...a quality that for u More

by bschaeffer123
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

July 23, 2024

Dealership Rating
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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

June 05, 2024

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Employee Rating

The staff at the Symth dealership always are very knowledgeable, courteous and very helpful. Thank you, Satisfied Customer More

by b4labdur
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Ferrence

Jun 07, 2024

Smythe Volvo responded

We appreciate you taking the time out of your day to post this five star review about Mark and David and our service department. Thank you for your business.

June 02, 2024

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I'm just grateful that I can have such a caring crew that takes care of your needs to ensure my vehicle is in top running shape. I will forever be a Smythe Volvo Customer🙏 More

by Leonardoibk17
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 07, 2024

Smythe Volvo responded

This is an awesome review and want to post on our bulletin board. We are fortunate to have customers like you.

May 30, 2024

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I have been coming to your service department for 9 years. Your outstanding customer service and professionalism are the main reasons. More

by willdaniel216
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 07, 2024

Smythe Volvo responded

Thank you for your nine years of loyalty and thank you for these kind words towards Mark and our service department. We appreciate your business.

May 21, 2024

Dealership Rating
Employee Rating

Mark Terry assisted me with processing my service request today and he executed my service appointment professionally, and expeditiously, and respectfully. I enjoyed working with him to get my Volvo serviced More

by S60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Smythe Volvo responded

This is a great review. Thank you for taking the time to post these kind words about Mark and our service department. We are fortunate to have customers like you.

May 20, 2024

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My experience at Smythe was excellent from Start to finish. Mark is extremely professional, friendly and knowledgeable. He answered all questions and reached out periodically with updates. My car was s More

by lizB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Smythe Volvo responded

Thank you for posting this detailed review. We strive to provide all of our customers the service you received. Mark is fantastic and thank you for saying so.

May 15, 2024

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Employee Rating

Quick, efficient and very nice. The whole process was great and I’m appreciative of the hard work! More

by connorhoneill
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Craig Sands

May 16, 2024

Smythe Volvo responded

At Smythe Volvo your time is important to us and it is a priority for us. Thank you for choosing to service your car at Smythe Volvo . We appreciate your business.

May 15, 2024

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Employee Rating

The team was really good and professional about taking my vehicle and performing the service. I appreciate this service department because they are very honest about what NEEDS to be done and what work More

by duckduckduckgoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Smythe Volvo responded

This is a great review for our service department and Mark Terry. Thank you for taking your time to share your experience. We appreciate your business.

May 11, 2024

Dealership Rating
Employee Rating

We have been dealing Smythe Volvo for 23 years. After 8 owned or leased cars, our kids are now Volvo owners because of unwavering commitment to customer satisfaction which is demonstrated by the w More

by Paul.cugno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Colbeth

Jun 07, 2024

Smythe Volvo responded

Wow, 23 years and 8 Volvos! Thank you for your loyalty. We are fortunate to have customers like you. We appreciate these kind words towards Mark, Todd and our service department.

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