Mark Stepp

My car was in and out of that shop WAY too many times. Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe and no one there could see it. My car was there for over 2.5 weeks and when I picked it up because I wasn't going to pay to have band aid fixes for subpar parts to fail again. I started my car and right away a plume of smoke came out. So many strikes from this shop. Oil drain plug after every visit was tightened to the point I was unable to remove it myself even with an impact wrench. I had several other people try to remove it as well. Multiple sensor's going bad, fuel injectors bad, flex plate bad, the whole car and service bad... More

by BJOHNSON4444 Verified Customer Verified Customer

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We experienced good service with getting our truck back before the 2-3 weeks they said it would take to repair. Truck rinds much better. before the 2-3 weeks they said it would take to repair. Truck rinds much better. More

by MATTHEWJ4 Verified Customer Verified Customer

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Trevor Lindell and his team did a great job servicing my vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik Ford Quick Lane. More

by USNAVY1610 Verified Customer Verified Customer

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Amazing service ! Strongly recommend ! From dealership infrastructure to the people you interact with the experience was great ! Strongly recommend ! From dealership infrastructure to the people you interact with the experience was great ! More

by DIOGO.MARIATH Verified Customer Verified Customer

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Me encanta el trabajo tan eficiente y rápido que hacen todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. More

by YUNETRR Verified Customer Verified Customer

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Used Mac Haik for many years. I have purchased multiple new vehicles from M H for my personal and business use. The sales process has been very easy and I’ve dealt with the same s I have purchased multiple new vehicles from M H for my personal and business use. The sales process has been very easy and I’ve dealt with the same sales people for many years. Rick and Travis do a great job. I also use Mac Haik to service and maintain my vehicles, My service rep Mark takes care of me every time I need one of my vehicles serviced. Keeps me informed and provides prompt service. I trust the guys at Mac Haik they’ve been good to me for years. Couldn’t see using any other dealer for new sales and service. More

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Phillip was great! His communication and ensurance to my satisfaction of resolving the issues with my wife 2022 Explorer was fantastic. He truely cared for getting to His communication and ensurance to my satisfaction of resolving the issues with my wife 2022 Explorer was fantastic. He truely cared for getting to a agreeable resolution was truly 5-star. I hope to not be in a frequent visitor of the service department, but I will seek out Phillip and Mark. More

by GREG B Verified Customer Verified Customer

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Love the service team at Mac Haik. They communicate everything and provide excellent customer service They communicate everything and provide excellent customer service More

by Amanda.greene21 Verified Customer Verified Customer

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Even though the AC was out, service was great. The free coffee and wifi is 5 stars. The free coffee and wifi is 5 stars. More

by INSPERACE Verified Customer Verified Customer

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Thank you to Robert for always taking care of us - understanding the issues and walking us through the process and keeping us abreast of the situation. I am concerned that I was delayed in bringing i understanding the issues and walking us through the process and keeping us abreast of the situation. I am concerned that I was delayed in bringing in my vehicle as the loaner vehicles are limited. More

by THEOPARODRIGUEZ Verified Customer Verified Customer

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