Mark Stepp

The whole experience from beginning to the end was great! Fast, efficient and very friendly! Fast, efficient and very friendly! More

by lvaldespino52 Verified Customer Verified Customer

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The dealership was never able to correctly diagnose my pick up with the ongoing issues that I have been having since day one when I bought the vehicle. After taking it in several times throughout the tenu pick up with the ongoing issues that I have been having since day one when I bought the vehicle. After taking it in several times throughout the tenure of owning this truck they would always tell me that they couldn’t find anything wrong it. The issues were the screen going blank at times, the ac would stop working while driving making it very hot in the vehicle. And a popping sound coming from the back of the truck underneath the bed. I finally had enough of it when the hood popped open on its own while I was on the toll road going 75 mph. So I traded it in, and will never buy another Ford vehicle again in my life time. I have always been a Ford owner until now. Ford has lost me as a customer forever. More

by HENRY110 Verified Customer Verified Customer

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Everything ok the service was excellent, good customer support, and the service on my vehicle was on time and fast. Thanks support, and the service on my vehicle was on time and fast. Thanks More

by jmora75nary Verified Customer Verified Customer

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Vehicle pickup and delivery, along with their friendly customer service, made for an excellent experience. I certainly recommend Mac Haik’s service department. customer service, made for an excellent experience. I certainly recommend Mac Haik’s service department. More

by Russ F. Verified Customer Verified Customer

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Mark went way beyond expectations to make us happy! ! Great communication and follow up throughout the process! ! Great communication and follow up throughout the process! More

by BUDPATTERSON Verified Customer Verified Customer

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Mark Stepp and Brad Brown once again, went above and beyond my expectation to get my Raptor going again! They are the best in the biz. beyond my expectation to get my Raptor going again! They are the best in the biz. More

by RCTRUSA Verified Customer Verified Customer

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The recall updates seemed to be good. However, there was a delay of day because of a part that had been misplaced. A new one had to be overnighted but then the original was found on the However, there was a delay of day because of a part that had been misplaced. A new one had to be overnighted but then the original was found on the shelf. The delay was pushing my deadline for getting my vehicle back. Also, in order to check my BMS, my batteries were removed which is fine, but when they were put back in they did not reinstall my swivel seat correctly and I had to take the seat off myself to properly feed in the electrical cables and reinstall my spacers which luckily were still sitting in my footwell. This was an annoyance and took time to do. More

by CAROLYN Verified Customer Verified Customer

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Needed a new remote and Shey helped me get one. He was very knowledgeable. He was polite.. I have never been happier with this dealership. 5 stars for Shey! He was very knowledgeable. He was polite.. I have never been happier with this dealership. 5 stars for Shey! More

by PETEJOAN2 Verified Customer Verified Customer

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Everyone is always friendly and always very welcoming and willing to help. Thanks for great service! willing to help. Thanks for great service! More

by traceyking7076 Verified Customer Verified Customer

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Mark has always been very helpful and lets me know what is happening with my truck. is happening with my truck. More

by jlarnold1 Verified Customer Verified Customer

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