Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson | Page 9

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
223 Reviews
4.9

223 Reviews

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223 Reviews of Mark Johnson

September 03, 2025

Dealership Rating
Employee Rating

Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

Sep 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

Dealership Rating
Employee Rating

My expectations are a high and BOOM always meets them. Tech are approachable and eager to explain what is needed. Mark is great to work with. More

by rbnwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We’re happy to hear that BMW of Owings Mills consistently meets your high expectations. It's great to know that our technicians made you feel comfortable and explained everything you needed. We appreciate your kind words about Mark and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

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Employee Rating

Communication was great through the entire process. Everything was thoroughly explained as well as expected costs More

by cwormell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that communication was great throughout your experience at BMW of Owings Mills and that everything was thoroughly explained. Your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

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Employee Rating

There was a Lack of communication and I had to reach out to to know the status of my vehicle More

by ZACHARYMINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand how important communication is during the vehicle service process, and we appreciate your feedback regarding the updates on your vehicle. If you have any further concerns or if you'd like to discuss this matter, please feel free to reach out to us at BMW of Owings Mills. Our team is here to assist you and ensure a better experience in the future. Sincerely, The Team at BMW of Owings Mills

August 29, 2025

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Employee Rating

Surprisingly reasonable price from a dealer, service advisor is quick to respond and waiting area is decent. Video review of my car is always a nice touch. More

by toseankim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that you found our prices reasonable and appreciated the quick response from our service advisor. It's great to know you enjoyed the video review of your car as well. We strive to provide a comfortable waiting area at BMW of Owings Mills and are glad you noticed. Looking forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

August 27, 2025

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Employee Rating

Mark Johnson is a very knowledgeable person to work with. He is always a pleasure to have as my service advisor. This is one of the best BMW dealerships that I have been to throughout the country and love c More

by anthonybmp02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

Aug 27, 2025

BMW of Owings Mills responded

Thank you for the wonderful review, Anthony! Our team is thrilled to hear about your positive experience with Mark as your service advisor. At BMW of Owings Mills, we strive to provide top-notch service and it’s great to know we have met your expectations. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

August 24, 2025

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Employee Rating

I always feel like I'm the only customer Mark Johnson is servicing. He's always very accommodating, gives thorough explanations and of course, is extremely knowledgeable and professional. More

by micmac55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

BMW of Owings Mills responded

Thank you for your feedback! We’re happy to hear that Mark provided you with exceptional service at BMW of Owings Mills. His commitment to making every customer feel valued and informed truly makes a difference. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Dealership Rating
Employee Rating

Mark is an excellent, courteous and timely service representative who always goes the extra mile. More

by nmaddenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2025

BMW of Owings Mills responded

Thank you for taking the time to leave such a wonderful review, Mark! We appreciate your kind words about our service representative. At BMW of Owings Mills, we strive to provide excellent service, and we're glad to hear that we could go the extra mile for you. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 23, 2025

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Employee Rating

Excellent service! Mark Johnson is a treasure and the service department is friendly and conscientious. More

by alvinjlevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2025

BMW of Owings Mills responded

Thank you so much, Alvin! We're glad about your excellent experience with our team at BMW of Owings Mills, especially with Mark Johnson. We appreciate your feedback about our service department and we look forward to serving you again on your next visit. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

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Employee Rating

Michelle and her team is simply awesome. Simple easy quick. It’s a real pleasure to bring my car in and get a loaner. More

by lcollins9
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson , Tory was outstanding

Aug 23, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Michelle and our team at BMW of Owings Mills. It’s great to know that you found our process simple and enjoyable, especially with the loaner car service. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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