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Mark Johnson
Mark Johnson | Page 6
Service Advisor
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
223 Reviews
223 Reviews
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223 Reviews of Mark Johnson
Verified Customer
October 16, 2025
Great and personable service. Only feedback was that the service was done but had to wait a long time for the wash. No big deal though ! Only feedback was that the service was done but had to wait a long time for the wash. No big deal though ! More
by dinaclark1028
Other Employees Tagged: Michelle Jackson, Derrick Edwards
October 16, 2025
The communication regarding my vehicle was disappointing. Throughout the week it was in service, I had to repeatedly follow up to get status updates. Unlike my experiences with previous manufacturers, there Throughout the week it was in service, I had to repeatedly follow up to get status updates. Unlike my experiences with previous manufacturers, there was a noticeable lack of personal care or engagement from the representatives More
by ang
October 16, 2025
Mark was professional, attentive, and kept me updated throughout the service. Michelle runs a very organized and customer-focused department. Everything was handled efficiently and with great care — trul throughout the service. Michelle runs a very organized and customer-focused department. Everything was handled efficiently and with great care — truly first-class service. More
by 02_gutsy.unbaked
Other Employees Tagged: Michelle Jackson, Derrick Edwards , Imran Javed
October 13, 2025
For years this location has delivered great service. From purchasing to service. Mark always greets you with a smile. From purchasing to service. Mark always greets you with a smile. More
by teachwithclass
Other Employees Tagged: Michelle Jackson
October 13, 2025
Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More
by bobfrank
Other Employees Tagged: Michelle Jackson, Derrick Edwards
October 13, 2025
I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. experience from start to finish. The entire process was smooth and efficient. More
by atochala20
Other Employees Tagged: Michelle Jackson, Derrick Edwards
October 12, 2025
Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing in getting me a last minute loner, checking my vehicle and assuring me my vehicle will be fixed. I am truly grateful for the customer service provided by BMW employees. More
by bettyny25
Other Employees Tagged: Michelle Jackson, Derrick Edwards
October 12, 2025
BMW of Owings Mills was able to take my car in even before my appointment time, and completed the work on schedule as planned. Mark was very friendly and took good care of me during the whole process. before my appointment time, and completed the work on schedule as planned. Mark was very friendly and took good care of me during the whole process. More
by Chris
October 05, 2025
Thorough inspection Good explanation of car needs Given an option to have a loaner car while car is being worked on needs Given an option to have a loaner car while car is being worked on More
by JODARON
Other Employees Tagged: Michelle Jackson
