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Mark Johnson
Mark Johnson | Page 15
Service Advisor
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
223 Reviews
223 Reviews
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223 Reviews of Mark Johnson
June 16, 2025
The repairs appear to have been made properly. But communications and updates were few and far between - possibly because work was slow in being completed? I had to call to get updates instead o But communications and updates were few and far between - possibly because work was slow in being completed? I had to call to get updates instead of being kept informed. Also, there were big problems in returning my car to me. After having my car for over a week, I spoke to Mark on a Monday. He said work would be done and the car ready Tuesday. I said I couldn't make it in on Tuesday but could on Wednesday. He agreed. I called Wednesday morning to come pick up my car because I was in the area , but I was told it wasn't ready - the tech still had some parts to finish installing and there was paperwork left to do. I had been told it would have been ready the day before! But since it wasn't ready when I called Wed morning, Mark offered to have a lot worker meet me later that day and exchage it for the loaner. Sounded like a good plan. Never got a call, however, to make the switch. I was told the service manager was out of the office that day and needed to complete the paperwork. Is there really no backup to cover for the service manager when she's out? That's a dealership managemement isssue ... people are going to be out of the office from time to time and you should ALWAYS have people crosss-trained so that they can cover for each other when they are out. On the positive side, I appreciated the dealership's willingness to go to BMW on my behalf and get some warranty coverage for the repairs, even though the car was outside warranty. Much appreciated. Happy to see BMW step up as well, because the repairs were ones that should NOT be needed in a luxury vehicle. More
by sacooper321
Verified Customer
June 16, 2025
I had an item that was covered by warranty that I did not know about. I was surprised when Mark called to tell me about that - and he saved me a ton of money I was not expecting to save. His honesty and foll know about. I was surprised when Mark called to tell me about that - and he saved me a ton of money I was not expecting to save. His honesty and follow-up was refreshing. More
by gmerritt
June 15, 2025
Outstanding customer service as always! Thank you for taking such good care of our X5! Thank you for taking such good care of our X5! More
by sbrottman
Other Employees Tagged: Michelle Jackson, Derrick Edwards
June 15, 2025
Mark Johnson is the reason we have 2 bmws. He is really great and efficient. He is really great and efficient. More
by lhershfield
Other Employees Tagged: Michelle Jackson, Derrick Edwards
June 14, 2025
Excellent customer service. Very pleased with everything, service, loaner car and work done out our vehicle Very pleased with everything, service, loaner car and work done out our vehicle More
by bocksties
Other Employees Tagged: Michelle Jackson, Derrick Edwards
June 09, 2025
Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. I appreciate your professionalism and positive attitude. More
by carmichaelj6
Other Employees Tagged: Michelle Jackson, Derrick Edwards , Imran Javed
June 07, 2025
Mark i s always knowledgeable and professional. If he does not know the answer he makes sure he gets an answer. Always willing to help in anyway possible. If he does not know the answer he makes sure he gets an answer. Always willing to help in anyway possible. More
by JOYHARVEY23
Other Employees Tagged: Eric Lowery
